Daily provider-status observations and published incident history for Twilio.
Component incident
Twilio has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Twilio for future changes.
0%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Countries
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio Phone Numbers to Tele2 Sweden
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tele2 network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data
Our team has identified the cause and has fixed the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 2 hours or as soon as more information becomes available.
identified
We are aware of inaccurate data being returned from Flex Queue Stats page, particularly for longest waiting task metrics. Our team has identified the cause and is actively working to fix the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring
We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
We are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
investigating
We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
We have resolved the issue causing delayed Messaging webhooks for message status updates. Delivery status callbacks are processing as expected. We are continuing to monitor.
investigating
We are investigating an issue with Messaging webhooks. Users may experience delays of up to 10 minutes receiving message status webhooks. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio Long Codes to Natcom Haiti
We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio to Airtel India
We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Du United Arab Emirates
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Izzi network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Izzi network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Legacy Incident Archive
793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
On Call Engineers are Investigating an Issue Affecting Flex
Source not attested
Last archived state: resolved
View archived record details
investigating
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
User Authentication Identity Gateway API Failure Increase for T-Mobile in United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
User Authentication Identity Gateway API High Latency for T-Mobile in United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio to Orange Guinea
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Reassigned Number Package Degradation for Lookup V2 API
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have started seeing recovery for the reassigned number package experiencing errors in the responses returned through the API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating
The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
investigating
The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
On Call Engineers Are Investigating an Issue with WhatsApp Sender Registration in Meta Embedded Signup
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 2 hours or as soon as more information becomes available
investigating
We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 1 hour or as soon as more information becomes available
investigating
We are investigating issues for some customers who may be unable to complete sender registration prrocess for Whatsapp. We expect to provide another update in 1 hour or as soon as more information becomes available
investigating
Our monitoring systems have detected a potential issue with customers being unable to complete sender registration process for WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SMS Delivery Delays and Failures from Twilio to Viva Cell MTS Armenia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to AT&T Mexico
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Orange Cameroon
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
