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0%of 59 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Voice Call Failures From South Africa to a Subset of Twilio Phone Numbers
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to multiple networks in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy
We have observed a recovery in SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures From a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Verizon United States
SMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America
monitoring
We have observed a recovery in SMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from a Subset of Twilio Phone Numbers to Telenor Norge AS Norway
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are seeing recovery for the intermittent delivery issues with Twilio Verify and Programmable SMS across the impacted regions. Our engineering team will continue to actively monitor the services to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
identified
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 4 hours or as soon as more information becomes available.
identified
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
identified
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
We are continuing to investigate an issue impacting Twilio Verify deliveries across multiple regions, where an internal block is preventing verification codes from reaching end-users. We are seeing recovery for Australia traffic, and our engineering team is actively working on mitigation for the remaining affected countries to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
investigating
We are investigating an issue affecting Twilio Verify deliveries to Australia, where an internal block is preventing verification codes from reaching end-users. Customers in this region may experience delivery failures during authentication flows. Our engineering team is actively working to clear the block and restore normal service. We will provide another update in 1 hour or as soon as more details become available.
Legacy Incident Archive
793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
Errors With Flex Agent Copilot
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
identified
Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
SMS and MMS Delivery Delays from Twilio Phone Numbers to Verizon United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS and MMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Delays in Conference Insights Pipeline Voice Insights
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Conference Insights Pipeline Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have identified Delays in Conference Insights Pipeline Voice Insights and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Delays in Conference Recording Availability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Conference Recording Availability is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio engineers are investigating delays in conference recording availability. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Processing Delays Within Conversation Intelligence V2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provi...
identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Wind Tre Italy
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio Phone Numbers to Megafon Russia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Megafon network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Verify Endpoint Receiving Back Intermittent 502 Bd Gateway
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Our engineers have identified the issue with Twilio Verify endpoints timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Multiple Api Endpoints Experiencing Timeouts
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
