Looking for an update now? Check the current status, or follow Twilio for future changes.
0%of 59 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.
investigating
We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.
investigating
We are currently investigating an issue where the Video Room Settings page is failing to load for users within the Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Services and Mobile Push Credentials pages in Console and are working right now. We'll monitor for 2 hours.
investigating
We have identified the cause of the loading issue on the Notify - Services and Mobile Push Credentials pages in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.
investigating
The "Notify - Services" and "Notify - Mobile Push Credentials" pages are not accessible from the Twilio Console, our engineers are working on this and will provide updates in 1 hour or as soon as more information becomes available.
investigating
Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Germany
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures between a subset of Twilio Germany Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Missing Data in Voice Insights / Console Subaccount Rollup
The Subaccount Rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. We are currently moving this issue to Monitoring. We will provide our next update within 30 minutes.
identified
The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 16 hours.
identified
The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 8 hours.
identified
The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 4 hours.
identified
The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 2 hours.
identified
Our engineering team has identified the root cause of the issue where the Subaccount rollup view in the Voice Insights Console is missing data. Customers may continue to experience incomplete metrics or empty dashboards when viewing aggregated subaccount data while we work toward a resolution. We are actively implementing a fix and will provide our next update within the next 1 hour.
investigating
We are currently investigating an issue where the Subaccount rollup view in the Voice Insights Console is missing data.
Customers may experience incomplete metrics or empty dashboards when viewing aggregated subaccount data.
Our engineering team is actively looking into the root cause, and we will provide our next update by next 1 hour.
investigating
Our monitoring systems have detected a potential issue with missing data in voice insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SMS Delivery Receipt Delays from Twilio to MTN Swaziland
We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Swaziland. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Swaziland. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Argentina
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to XL Axiata Indonesia and Smart Axiata Cambodia
We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Legacy Incident Archive
793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
Errors With Flex Agent Copilot
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
identified
Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
SMS and MMS Delivery Delays from Twilio Phone Numbers to Verizon United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS and MMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
identified
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Delays in Conference Insights Pipeline Voice Insights
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Conference Insights Pipeline Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have identified Delays in Conference Insights Pipeline Voice Insights and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Delays in Conference Recording Availability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Conference Recording Availability is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio engineers are investigating delays in conference recording availability. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Processing Delays Within Conversation Intelligence V2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provi...
identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Wind Tre Italy
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio Phone Numbers to Megafon Russia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Megafon network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Verify Endpoint Receiving Back Intermittent 502 Bd Gateway
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Our engineers have identified the issue with Twilio Verify endpoints timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Multiple Api Endpoints Experiencing Timeouts
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
