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Twilio Outage History

Daily provider-status observations and published incident history for Twilio.

Degraded performance

Twilio is reporting degraded performance. Verified . Official provider source.

Looking for an update now? Check the current status, or follow Twilio for future changes.

0% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States
minor Observed active window 5h 30m

View incident details and source

Started:

SMS Long Code, North America SMS Short Code, North America
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
User Authentication Identity SNA Failure Increase in Indonesia
minor Observed active window 16h 51m

View incident details and source

Started:

Verify Silent Network Auth
monitoring
We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from a Subset of Twilio Long Codes to Iliad Italy
minor Observed active window 28h 47m

View incident details and source

Started:

SMS, Europe
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from a Subset of Twilio Long Codes to AT&T United States
minor Observed active window 3h 51m

View incident details and source

Started:

SMS Long Code, North America
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes and Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from a Subset of Twilio Phone Numbers to Verizon United States
minor Observed active window 2h 33m

View incident details and source

Started:

Voice, North America
monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Provisioning Status Not Being Available for Branded Calling
minor Observed active window 3h 5m

View incident details and source

Started:

Console
monitoring
Branded calling inside the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
The issue causing provisioning status not being available for branded calling inside the Twilio Console has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigating
We are experiencing provisioning status not being available for branded calling inside Twilio Console. Our engineers are working on identifying the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil
minor Observed active window 3h 45m

View incident details and source

Started:

SMS, Latin America
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio Short Codes to Multiple Networks in United States
minor Observed active window 2h 0m

View incident details and source

Started:

SMS Short Code, North America
monitoring
We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
New Twilio Console – Voice 'Try It Out' Service Interruption
minor Observed active window 1h 2m

View incident details and source

Started:

Console
monitoring
We have started seeing recovery for the issue affecting the Voice 'Try It Out' feature in the New Twilio Console. We will continue to monitor the system until full recovery is confirmed. We expect to provide another update in 30 minutes or as soon as more information becomes available
identified
We have identified an issue with the Voice 'Try It Out' feature in New Twilio Console, where users may encounter errors when testing voice functionality. Our team is investigating the root cause, and we will provide another update in 1 hour or sooner if new details emerge.
SMS Delivery Delays from Twilio to Pelephone Israel
minor Observed active window 5h 19m

View incident details and source

Started:

SMS, Middle East & Africa
monitoring
We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Legacy Incident Archive

793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
SMS Delivery Failures from Twilio to Vodafone Australia
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
MMS/SMS Delivery Failures towards Vodafone users
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating
We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from Twilio Phone Numbers to Pelephone Israel
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio to Multiple Networks in Peru
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
On Call Engineers are Investigating an issue with dual channel conference recordings
Source not attested
Last archived state: resolved
View archived record details
investigating
Our monitoring systems have detected a potential issue with dual channel conference recordings. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Failing Knowledge Sources of Type 'Web' are Stuck In Progress
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified and mitigated. All new knowledge sources for web should be process correctly now. For the affected Crawls, they are being re-processed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
investigating
We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigating
We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating
We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from Twilio Phone Numbers to Tigo Paraguay
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt Switzerland
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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