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TrueLayer Outage History

Uptime record, past incidents, and downtime history for TrueLayer.

Checking current status...
63.7% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 73.3% 15 4
July 2026 67.7% 31 10
June 2026 63.3% 30 11
May 2026 46.7% 15 8

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
EUR Payout Settlement Delays
minor

Started: Aug 5, 12:42 AM

identified
We are continuing to work with our banking partner to resolve the issue impacting EUR payout settlements. Clients may still experience delays in settlement for EUR payouts. **Client actions**: _None_
Aug 5, 8:54 AM
identified
We have identified the cause of the issue impacting EUR payout settlements and are continuing to work on a resolution with our banking partner. Clients may still experience delays in settlement for EUR payouts. **Client actions**: _None_
Aug 5, 6:58 AM
identified
The intermittent issue on EUR payouts is still ongoing, and our engineering team is still working to resolve it. Remediation efforts are still in progress. **Client actions**: _None_
Aug 5, 1:24 AM
identified
We are experiencing a service degradation for EUR Payouts. Clients may be seeing delayed settlement of payments. **Impact start time**: 05/08/2026, 00:17 UTC **Client actions**: _None_
Aug 5, 12:42 AM
EUR Payment Degraded Performance
minor

Started: Aug 4, 9:04 PM

identified
We’re seeing degraded performance on EUR payments. Our clients may encounter delays in settlement. Our engineering team is actively investigating the issue. **Impact start time**: 04/08/2026, 20:45 UTC **Client actions**: _None_
Aug 4, 9:04 PM
July 2026
Payout Failure Retries Degradation
minor

Started: Jul 29, 1:43 PM

monitoring
_A fix was deployed yesterday at_ 17:26 UTC _to restore the payout retry logic that was impacted by a release on 20/07/2026._ _We are analysing volumes and failure rates this morning; we'll declare this incident as resolved once we assess that failure rates are back to normal baselines._ **Impact start time**: 20/07/2026, 09:43 UTC **Impact end time**: 29/07/2026, 17:26 UTC **Client actions**: _None_
Jul 30, 9:14 AM
monitoring
_A fix has been deployed to restore the payout retry logic that was impacted by a release on 20/07/2026._ _We are monitoring to ensure full recovery and that payout acceptance rates return to baseline levels until tomorrow morning._ **Impact start time**: 20/07/2026, 09:43 UTC **Impact end time**: 29/07/2026, 17:26 UTC **Client actions**: _None_
Jul 29, 5:45 PM
identified
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC. The team continuously works on the fix; we will keep you posted on any developments as we progress. **Impact start time**: 20/07/2026, 09:43 UTC **Client actions**: _None_
Jul 29, 4:26 PM
identified
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC. We have identified the root cause and are actively working on a fix. **Impact start time**: 20/07/2026, 09:43 UTC **Client actions**: _None_
Jul 29, 2:27 PM
investigating
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026. Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC. We have identified the root cause and are currently working on a fix. We apologise for any inconvenience this may be causing and want to assure you that our team is working to resolve the issue as quickly as possible. We will keep you regularly updated on the progress toward resolution. **Impact sta...
Jul 29, 1:43 PM
[UK] PIS Performance Degradation
minor

Started: Jul 27, 2:52 PM

monitoring
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. **Payments processing has gone back to normal rates since 17:05 UTC, according to our logs.** We reached out to participants in the scheme and are awaiting some confirmations. Therefore, we decided to pause this incident until tomorrow morning, 28/07/...
Jul 27, 7:34 PM
monitoring
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. **Volumes have been improving since 16:15 UTC.** We are monitoring the impact on our internal systems and are still in conversation with participants in the payment scheme that are impacted by this service degradation. **Impact start time:** 27/07/20...
Jul 27, 6:30 PM
monitoring
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts. We are seeing the system recovering, but we will continue to actively monitor the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation. **Impact end time**: 27/07...
Jul 27, 5:52 PM
identified
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts. We are actively investigating the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation. **Impact start time**: 27/07/2026, 10:44 UTC **Client actions**: _None_
Jul 27, 5:29 PM
investigating
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts. Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts. **Impact start time**: 27/07/2026, 10:44 UTC **Client actions**: _None_
Jul 27, 2:52 PM
Payouts Settlement Delays
minor

Started: Jul 22, 9:32 AM

monitoring
Payouts are no longer experiencing settlement delays as normal service has been restored. Our teams are currently monitoring and resolving the backlog of transactions. **Impact start time:** 22/07/2026, 09:17 BST **Impact end time:** 22/07/2026, 10:22 BS **Client actions**: _None_
Jul 22, 10:06 AM
investigating
Payouts are currently experiencing some settlement delays. We are investigating. **Impact start time**: 22/07/2026, 09:17 BST **Client actions**: _None_
Jul 22, 9:36 AM
investigating
Payouts are currently experiencing some settlement delays. We are investigating. **Impact start time**: 22/07/2026, 09:17 BST **Client actions**: _None_
Jul 22, 9:32 AM
Payouts Settlement Delys
minor

Started: Jul 22, 7:35 AM

investigating
Payouts are currently experiencing some settlements delays. We are investigating. **Impact start time**: 22/07/2026, 08:18 BST **Client actions**: _None_
Jul 22, 7:35 AM
Payouts Settlement Delays
minor

Started: Jul 21, 2:16 PM

investigating
We are currently experiencing a service disruption impacting Payouts for which you may experience settlement delays. **Impact start time**: 21/07/2026, 14:12 BST **Client actions**: _None_
Jul 21, 2:16 PM
EUR Payments Delayed Settlement
minor

Started: Jul 15, 10:55 AM

monitoring
The backlog is still being worked through, with settlement notifications arriving progressively. We continue to monitor the situation and will provide a further update once the queue has been fully cleared. **Client actions**: _None_
Jul 15, 6:50 PM
monitoring
A fix has been deployed and the backlog of delayed settlement webhooks is actively being processed. New payment traffic may still experience delays until the backlog is fully cleared, after which settlement latency is expected to return to normal. We are monitoring closely and will provide further updates as the situation progresses. **Client actions**: _None_
Jul 15, 5:11 PM
identified
Remediation efforts are still in progress. **Client actions**: _None_
Jul 15, 2:02 PM
identified
A fix is underway. **Client actions**: _None_
Jul 15, 11:38 AM
identified
**Impact:** We are experiencing a service degradation for EUR payins and payouts. Clients may see payment settlement delays. We are investigating this with our banking partner. **Start time:** 08:00 UTC **Client actions**: _None_
Jul 15, 10:55 AM
EU Payouts Settlement Delay
minor

Started: Jul 5, 10:32 PM

identified
We are experiencing an issue with EUR payouts. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner. **Impact start time**: 05/07/2026 22:05 UTC **Client actions**: _None_
Jul 5, 10:32 PM
EUR Payments Delayed Settlement
minor

Started: Jul 3, 10:47 AM

investigating
We are experiencing a service degradation for EUR Payouts due to an issue with our banking partner. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner. **Impact start time**: 03/07/2026, 09:04 UTC **Client actions**: _None_
Jul 3, 10:47 AM
June 2026
EUR Payments Delayed Settlement
minor

Started: Jun 30, 12:12 PM

investigating
We are experiencing a service degradation for EUR payments due to an issue with our banking partner. Clients may be seeing delayed settlement of payins and payouts. We are investigating this with our banking partner. **Impact start time**: 30/06/2026, 10:33 UTC **Client actions**: _None_
Jun 30, 12:12 PM
PLN Payout Settlement Delays
minor

Started: Jun 26, 7:34 PM

identified
_We are experiencing a service degradation for PLN Payouts. Clients may be seeing delayed settlement of payments._ **Impact start time**: 26/06/2026, 19:05 UTC **Client actions**: _None_
Jun 26, 7:34 PM
PLN Payout Settlement Delays
minor

Started: Jun 18, 8:43 AM

investigating
We are experiencing a service degradation for PLN Payouts. Clients may be seeing delayed settlement of payments. **Impact start time**: 18/06/2026, 08:05 UTC **Client actions**: _None_
Jun 18, 8:43 AM
EUR PIS Settlement Delays
minor

Started: Jun 5, 2:11 PM

monitoring
We experienced a degraded performance on our Payments products. Clients may have seen settlement delays from 10:15 to 12:25 UTC and from 12:50 to 13:45 UTC. The service has recovered, we’re monitoring closely._ _**Impact start time:** 05/06/2026, 10:15 UTC **Impact end time**: 05/06/2026, 13:45 UTC **Client actions**: _None_
Jun 5, 2:11 PM
PLN Payouts Settlement Delays
minor

Started: Jun 3, 1:39 PM

identified
Jun 3, 1:39 PM
May 2026
Sandbox PIS Settlement Delays
minor

Started: May 29, 3:46 PM

monitoring
May 29, 3:46 PM
Poland Delayed Settlements
minor

Started: May 23, 10:02 AM

identified
May 23, 10:02 AM
EUR PIS Settlement Delays
minor

Started: May 19, 8:35 AM

monitoring
May 20, 6:52 AM
identified
May 19, 4:17 PM
identified
May 19, 3:40 PM
identified
May 19, 2:40 PM
identified
May 19, 1:04 PM
identified
May 19, 12:08 PM
identified
May 19, 11:17 AM
identified
May 19, 10:45 AM
identified
May 19, 9:33 AM
identified
May 19, 8:35 AM
Data API Degraded Performance
minor

Started: May 12, 9:46 AM

monitoring
May 12, 9:46 AM
PLN Payments Degraded Performance
minor

Started: May 11, 1:09 AM

investigating
May 11, 1:09 AM
GBP Payments Degraded Performance
minor

Started: May 9, 7:15 AM

investigating
May 9, 7:15 AM
PLN Delayed Payment Settlement
minor

Started: May 6, 2:56 AM

investigating
May 6, 2:56 AM
EUR Payments Degraded Performance
minor

Started: May 5, 7:20 AM

investigating
May 5, 7:20 AM
April 2026
Delayed Payments and Payout Settlements
minor

Started: Apr 28, 9:31 PM

identified
Apr 28, 9:31 PM
Sandbox Signup+ Degraded Performance
minor

Started: Apr 23, 10:07 AM

investigating
Apr 23, 10:07 AM
EUR Payments Degraded Performance
minor

Started: Apr 18, 7:43 PM

identified
Apr 18, 11:08 PM
identified
Apr 18, 9:44 PM
investigating
Apr 18, 7:43 PM
Delayed Settlement for EUR Payments
minor

Started: Apr 14, 9:35 PM

identified
Apr 14, 9:35 PM
Delayed Settlement for EUR Payments
minor

Started: Apr 2, 1:33 PM

monitoring
Apr 2, 3:41 PM
identified
Apr 2, 2:23 PM
identified
Apr 2, 1:33 PM
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