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79.5%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76%
25
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
EUR Payout Settlement Delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work with our banking partner to resolve the issue impacting EUR payout settlements. Clients may still experience delays in settlement for EUR payouts.
**Client actions**: _None_
identified
We have identified the cause of the issue impacting EUR payout settlements and are continuing to work on a resolution with our banking partner. Clients may still experience delays in settlement for EUR payouts.
**Client actions**: _None_
identified
The intermittent issue on EUR payouts is still ongoing, and our engineering team is still working to resolve it. Remediation efforts are still in progress.
**Client actions**: _None_
identified
We are experiencing a service degradation for EUR Payouts. Clients may be seeing delayed settlement of payments.
**Impact start time**: 05/08/2026, 00:17 UTC
**Client actions**: _None_
EUR Payment Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
We’re seeing degraded performance on EUR payments. Our clients may encounter delays in settlement. Our engineering team is actively investigating the issue.
**Impact start time**: 04/08/2026, 20:45 UTC
**Client actions**: _None_
July 2026
Payout Failure Retries Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
_A fix was deployed yesterday at_ 17:26 UTC _to restore the payout retry logic that was impacted by a release on 20/07/2026._
_We are analysing volumes and failure rates this morning; we'll declare this incident as resolved once we assess that failure rates are back to normal baselines._
**Impact start time**: 20/07/2026, 09:43 UTC
**Impact end time**: 29/07/2026, 17:26 UTC
**Client actions**: _None_
monitoring
_A fix has been deployed to restore the payout retry logic that was impacted by a release on 20/07/2026._
_We are monitoring to ensure full recovery and that payout acceptance rates return to baseline levels until tomorrow morning._
**Impact start time**: 20/07/2026, 09:43 UTC
**Impact end time**: 29/07/2026, 17:26 UTC
**Client actions**: _None_
identified
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026.
Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.
The team continuously works on the fix; we will keep you posted on any developments as we progress.
**Impact start time**: 20/07/2026, 09:43 UTC
**Client actions**: _None_
identified
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026.
Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.
We have identified the root cause and are actively working on a fix.
**Impact start time**: 20/07/2026, 09:43 UTC
**Client actions**: _None_
investigating
We spotted an issue related to our logic with Payout retries, following a release made on 20/07/2026.
Clients may have experienced a slight increase in failure rates since 2026-07-20 09:43 UTC.
We have identified the root cause and are currently working on a fix.
We apologise for any inconvenience this may be causing and want to assure you that our team is working to resolve the issue as quickly as possible. We will keep you regularly updated on the progress toward resolution.
**Impact sta...
[UK] PIS Performance Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts.
**Payments processing has gone back to normal rates since 17:05 UTC, according to our logs.**
We reached out to participants in the scheme and are awaiting some confirmations.
Therefore, we decided to pause this incident until tomorrow morning, 28/07/...
monitoring
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts. Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts.
**Volumes have been improving since 16:15 UTC.**
We are monitoring the impact on our internal systems and are still in conversation with participants in the payment scheme that are impacted by this service degradation.
**Impact start time:** 27/07/20...
monitoring
PIS requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts.
Clients might have experienced settlement delays and minor volumes of failures for Pay-Ins, VRP and Payouts.
We are seeing the system recovering, but we will continue to actively monitor the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation.
**Impact end time**: 27/07...
identified
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts.
Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts.
We are actively investigating the impact on our internal systems and are in conversation with participants in the payment scheme that are impacted by this service degradation.
**Impact start time**: 27/07/2026, 10:44 UTC
**Client actions**: _None_
investigating
PIS requests for some participants in the Faster Payments Scheme might experience degradation for both Pay-In and Payouts.
Clients might experience settlement delays and minor volumes of failures for Pay-Ins and Payouts.
**Impact start time**: 27/07/2026, 10:44 UTC
**Client actions**: _None_
Payouts Settlement Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Payouts are no longer experiencing settlement delays as normal service has been restored. Our teams are currently monitoring and resolving the backlog of transactions.
**Impact start time:** 22/07/2026, 09:17 BST
**Impact end time:** 22/07/2026, 10:22 BS
**Client actions**: _None_
investigating
Payouts are currently experiencing some settlement delays. We are investigating.
**Impact start time**: 22/07/2026, 09:17 BST
**Client actions**: _None_
investigating
Payouts are currently experiencing some settlement delays. We are investigating.
**Impact start time**: 22/07/2026, 09:17 BST
**Client actions**: _None_
Payouts Settlement Delys
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Payouts are currently experiencing some settlements delays. We are investigating.
**Impact start time**: 22/07/2026, 08:18 BST
**Client actions**: _None_
Payouts Settlement Delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a service disruption impacting Payouts for which you may experience settlement delays.
**Impact start time**: 21/07/2026, 14:12 BST
**Client actions**: _None_
EUR Payments Delayed Settlement
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The backlog is still being worked through, with settlement notifications arriving progressively. We continue to monitor the situation and will provide a further update once the queue has been fully cleared.
**Client actions**: _None_
monitoring
A fix has been deployed and the backlog of delayed settlement webhooks is actively being processed. New payment traffic may still experience delays until the backlog is fully cleared, after which settlement latency is expected to return to normal. We are monitoring closely and will provide further updates as the situation progresses.
**Client actions**: _None_
identified
Remediation efforts are still in progress.
**Client actions**: _None_
identified
A fix is underway.
**Client actions**: _None_
identified
**Impact:** We are experiencing a service degradation for EUR payins and payouts. Clients may see payment settlement delays. We are investigating this with our banking partner.
**Start time:** 08:00 UTC
**Client actions**: _None_
EU Payouts Settlement Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing an issue with EUR payouts. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner.
**Impact start time**: 05/07/2026 22:05 UTC
**Client actions**: _None_
EUR Payments Delayed Settlement
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing a service degradation for EUR Payouts due to an issue with our banking partner. Clients may be seeing delayed settlement of payments. We are investigating this with our banking partner.
**Impact start time**: 03/07/2026, 09:04 UTC
**Client actions**: _None_
