Timely Limited Outage History
Uptime record, past incidents, and downtime history for Timely Limited.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 93.3% | 15 | 1 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 80% | 15 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Partial outage in Timely applications
Started: Aug 11, 8:00 AM
monitoring
Our upstream provider has applied a fix. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Still having issues? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Aug 11, 9:54 AM
identified
We have identified that our upstream provider is having an outage that affected our services. We are monitoring the situation and will have another update after 30 mins.
Aug 11, 9:08 AM
investigating
Background services affecting our sync services, email, and sms sending.
We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Hang tight - we’ll provide updates here every 30 minutes.
Aug 11, 9:02 AM
July 2026
Timely web application outages
Started: Jul 29, 1:12 AM
monitoring
We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Jul 29, 1:27 AM
identified
We are continuing to work on a fix for this issue.
Jul 29, 1:18 AM
identified
As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here within the next 30 minutes once we have more information
Jul 29, 1:12 AM
Inconsistent Application Availability
Started: Jul 23, 4:47 PM
monitoring
Our infrastructure provider has advised that a mitigation has been rolled out and we're seeing Timely's performance returning to a good state. We will continue to monitor performance in the interim, but expect all services should be in a reliable state now.
Jul 23, 6:49 PM
identified
Our infrastructure provider has confirmed a significant network outage affecting some Timely resources, and which will be affecting the responsiveness and performance of the application.
We will continue to monitor this event and provide updates here as they become available.
Jul 23, 5:46 PM
investigating
Timely is aware of a network issue where some customers may experience slow or unavailable results when loading the application. We are aware of a fault with our infrastructure provider that may be a contributing factor and are investigating the issue. We will continue to provide additional information as it becomes available
Jul 23, 4:47 PM
June 2026
Marketing website major functionalities not loading
Started: Jun 23, 7:57 PM
investigating
We are currently experiencing an issue affecting our marketing website, where major components are not loading properly. Our team is actively investigating the cause and working to restore service as quickly as possible.
We will provide further updates as more information becomes available.
Jun 23, 7:57 PM
May 2026
Marketing Website Down
Started: May 26, 10:40 AM
investigating
We are currently experiencing an issue affecting our marketing website, which is unavailable at this time. Our team is actively investigating the cause and working to restore service as quickly as possible.
We will provide further updates as more information becomes available.
May 26, 10:40 AM
Xero sync delays
Started: May 4, 11:25 PM
investigating
Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
May 4, 11:25 PM
April 2026
Timely applications have unexpected challenges
Started: Apr 23, 7:16 AM
monitoring
We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Apr 23, 7:29 AM
identified
As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist - please fill in the form here Submit a request – Timely and we’ll get back to you shortly. We’ve closed our phone lines so the team can res...
Apr 23, 7:16 AM
Timely is experiencing 2FA issues on the iOS app
Started: Apr 12, 10:58 PM
monitoring
We have identified and implemented a fix and are seeing errors recover. We will continue to monitor the situation.
Apr 12, 11:06 PM
investigating
We are seeing issues with two factor authentication codes being inputted into the iOS app blocking logins. We are currently investigating and will update in the next 30 minutes.
Apr 12, 10:58 PM
Degraded performance in Timely applications
Started: Apr 9, 5:23 AM
monitoring
We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Apr 9, 5:23 AM
Inconsistent Application Availability
Started: Apr 9, 1:12 AM
investigating
We are aware of some connections to the main Timely failing, with an "Application Error" page being presented instead. This issue appears to be periodic and not wide-spread. We are investigating to see what possible areas may be at fault.
Apr 9, 1:12 AM
March 2026
Slow or unresponsive invoicing workflows
Started: Mar 30, 12:11 AM
monitoring
A fix has been deployed and we will continue monitoring to ensure the issue has been resolved.
Mar 30, 2:11 AM
identified
We are deploying the change to revert an earlier update to Timely's invoicing workflows which has led to further, subsequent failures for other related systems. The release task is expected to take up to 15 minutes. We will provide a further update within the next 30 minutes once this task has been completed.
Mar 30, 1:24 AM
identified
We are planning to release a change that aims to fix a missing value from our back end systems. We will deploy this as soon as we've verified that it can be made without adding further disruption.
Mar 30, 12:38 AM
identified
We have identified a problem with our invoicing workflows that is impacting some customers ability to access their customer profile page in Timely and to process invoices and payments. We have identified the cause of the issue and are implementing a fix. We will update this page in another 30 minutes.
Mar 30, 12:11 AM