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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified a fault with our reporting service that has impacted customer reporting functions in the app. We are working to restore services as quickly as possible.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Partial outage in Timely applications
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our upstream provider has applied a fix. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Still having issues? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
identified
We have identified that our upstream provider is having an outage that affected our services. We are monitoring the situation and will have another update after 30 mins.
investigating
Background services affecting our sync services, email, and sms sending.
We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Hang tight - we’ll provide updates here every 30 minutes.
July 2026
Timely web application outages
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
identified
We are continuing to work on a fix for this issue.
identified
As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here within the next 30 minutes once we have more information
Inconsistent Application Availability
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our infrastructure provider has advised that a mitigation has been rolled out and we're seeing Timely's performance returning to a good state. We will continue to monitor performance in the interim, but expect all services should be in a reliable state now.
identified
Our infrastructure provider has confirmed a significant network outage affecting some Timely resources, and which will be affecting the responsiveness and performance of the application.
We will continue to monitor this event and provide updates here as they become available.
investigating
Timely is aware of a network issue where some customers may experience slow or unavailable results when loading the application. We are aware of a fault with our infrastructure provider that may be a contributing factor and are investigating the issue. We will continue to provide additional information as it becomes available
June 2026
Marketing website major functionalities not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting our marketing website, where major components are not loading properly. Our team is actively investigating the cause and working to restore service as quickly as possible.
We will provide further updates as more information becomes available.
May 2026
Marketing Website Down
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting our marketing website, which is unavailable at this time. Our team is actively investigating the cause and working to restore service as quickly as possible.
We will provide further updates as more information becomes available.
Xero sync delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
April 2026
Timely applications have unexpected challenges
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
identified
As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency.
If you have any concerns, our Support team is happy to assist - please fill in the form here Submit a request – Timely and we’ll get back to you shortly. We’ve closed our phone lines so the team can res...
Timely is experiencing 2FA issues on the iOS app
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and implemented a fix and are seeing errors recover. We will continue to monitor the situation.
investigating
We are seeing issues with two factor authentication codes being inputted into the iOS app blocking logins. We are currently investigating and will update in the next 30 minutes.
Degraded performance in Timely applications
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us.
Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Inconsistent Application Availability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of some connections to the main Timely failing, with an "Application Error" page being presented instead. This issue appears to be periodic and not wide-spread. We are investigating to see what possible areas may be at fault.
