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93.1%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We're aware some users are experiencing issues loading the Asset Library, uploading assets such as videos to lessons, or downloading assets. Our team is investigating and working on a fix. We'll share updates here as we have them. Thanks for your patience.
We are currently experiencing a service disruption where video uploads are failing. Our engineers have identified the problem and are currently implementing a solution. We will provide an update once it is resolved.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Asset Library and New Course Builder Not Loading
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!
investigating
We are currently investigating an issue affecting the Asset Library and Course Builder. Some users may experience issues loading these features. We'll provide updates as soon as possible.
July 2026
SCORM courses not loading on Thinkific Mobile and Branded Mobile apps
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue working on releasing a fix.
investigating
We are currently investigating an issue where SCORM courses are not loading on the Thinkific Mobile and Branded Mobile apps. This means that students are unable to take SCORM courses from the apps, but SCORM courses are still accessible via a mobile browser.
May 2026
Thinkific App: Account Management Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing a service disruption with our Account Management page at /manage/account.
Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information.
This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.
March 2026
THINKIFIC APP REDUCED RESPONSIVENESS - DATA BACKFILL
Source not attested
Last archived state: resolved
View archived record details
monitoring
The data backfill is now complete and systems are stable. We are reaching out to all impacted customers individually with specific next steps. We sincerely appreciate your patience while our team worked through this.
monitoring
We have finished backfilling the majority of the missing data identified in our investigations. Any missing orders, purchases, enrollments, user access or course completion should now be restored.
In the unique chance that any lingering discrepancies are identified, please reach out to our Support Team and we will work to have this corrected for you.
The platform continues to be fully operational. Thank you for your patience as we near the final stages of this incident.
monitoring
Our engineers are continuing to work on backfilling and correcting impacted data related to purchases, enrollments, and course progress from the outage window. This process is ongoing, and we are carefully validating records to ensure accuracy and completeness.
The platform remains fully operational. We appreciate your patience as we complete these remediation efforts and will provide further updates as progress continues.
monitoring
We are aware that users experienced an outage on the platform from approximately 5:00 PM - 6:00 PM Pacific time on March 19, 2026. During this time, various disruptions were reported across different areas of the platform.
Our engineers have identified the underlying issue and implemented a fix yesterday. The platform is now fully operational.
Through investigation of the outage window, the following customer impacts were identified:
- Some users may have encountered intermittent 503 error...
monitoring
We are aware that users experienced an outage on the platform from 8:00 PM to 10:00 PM Eastern (5:00 PM – 7:00 PM PST). During this time, various disruptions were reported across different areas of the platform.
Our engineers have identified the underlying issue, implemented a fix, and the platform is now fully operational. Our development team is actively reviewing the incident to ensure all systems are functioning as expected and to understand the full scope of any potential impact durin...
