Telnyx Outage History
Daily status observations, past incidents, and reported issue history for Telnyx.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 23 | 23 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 0% | 7 | 7 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 25
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
AI Assistants with Data Locality Australia Failing
Started:
identified
We have identified the root cause and are working on a fix
investigating
Investigating issues with Australian AI Assistants
Programmable Wireless data loss in Australia
Started:
monitoring
We experienced SIM data loss in Australia, issue was mitigated, we're monitoring situation.
Network connectivity issues in Frankfurt
Started:
monitoring
A workaorund was implemented to bypass the impacted AWS service. This enabled data sessions to be re-established. A maintenance window is schedule on Friday morning UTC to move the connectivity back from the workaround solution to the AWS Direct Connects.
identified
Vendor is actively working to restore connectivity.
Programmable Wireless services are affected in all supported regions.
identified
Network connectivity issues caused by underlying vendor
Wireless session drops
Started:
monitoring
Mitigation fix was applied. We're monitoring situation closely.
identified
Issue was identified
investigating
The impact has been isolated to the Australian site.
investigating
We're noticing session drop for Wireless Product. Team is investigating issue currently.
Local calls to a Few European countries are failing with SIP 503 Service Unavailable
Started:
monitoring
Our telephony team has implemented a fix and we are actively monitoring traffic.
investigating
We are currently investigating an increase in calls failing with SIP 503 Service Unavailable errors affecting local outbound call termination to European destinations.
Customers may experience Local call failures when attempting to reach European destinations Sweden, Denmark etc.
Our telephony team is actively working on a resolution.
Deepgram Flux High Latency
Started:
monitoring
We have mitigated the issue and are monitoring
investigating
We are investigating high latency for deepgram flux transcription affecting voice api and voice ai assistants.
Calls experiencing one-way/dead air audio, call drops and missing call recordings
Started:
monitoring
We continue to monitor following the earlier mitigation. Services remain stable and no new reports of impact have been received. A final update will follow once resolution is confirmed.
identified
Our engineering team has identified the root cause of this issue and applied a mitigation. Call audio, call stability, and call recordings should now be operating normally.
investigating
Our engineering team is currently investigating reports of issues affecting calls with the following symptoms:
- Dead/One way audio transmission
- Premature Call Drops
- Missing/Delayed Call Recordings
We will continue to update our status page with the latest findings.
Outbound Calls routed through Amsterdam and Frankfurt receiving error code TM1
Started:
monitoring
Some outbound calls in Amsterdam and Frankfurt anchorsites began failing with error code TM1 between 9.15 - 12.50 UTC today. Errors have currently ceased and our engineering team is monitoring status at this time.
Elevated API errors and missing cost data
Started:
monitoring
All services are operating normally. Some message records created earlier during this incident may still take longer than usual to appear while a processing backlog clears. We are monitoring to confirm.
monitoring
Error rates have returned to normal and message retrieval is operating as expected. Some recently created message records may still take longer than usual to appear while a processing backlog clears. We are monitoring to confirm the fix holds.
identified
Inbound Messaging APIs have returned to normal operation.
The remaining impact is on retrieving message records. A percentage of GET /v2/messages/{id} requests may return a 503 or 504 error and can be safely retried. Sending messages, message delivery, and delivery webhooks are unaffected.
Cost data may be missing on some records created earlier during this incident.
Work on a resolution is ongoing.
identified
Error rates remain elevated and intermittent, with periods of improvement followed by renewed impact. A percentage of Messaging API requests may return 503 or 504 errors and can be safely retried. Cost data may still be missing on some records. Message delivery remains unaffected. We have identified the cause and work on a resolution is ongoing. We will update this page as the situation develops.
identified
We are experiencing elevated error rates affecting a small percentage of Messaging API requests. Affected requests may return a 503 or 504 error and can be safely retried. Separately, cost data may be missing or incomplete on some records. This affects the cost field on inbound message webhooks, and call cost for Programmable Voice and TeXML. Message delivery is not affected. We have identified the cause as a degraded internal dependency and are working on a resolution. We will provide an upd...
SDK Client Credential API Failure
Started:
monitoring
We identified a capacity issue in the backend service that manages telephony tokens and client SDK credentials. This caused intermittent failures for some credential-related API requests.
We increased the number of service pods and raised CPU and memory allocation to better handle request volume. Since making these changes, we are no longer seeing the related 503 errors at the API gateway.
The service is currently stable, and we will continue monitoring closely while the incident remains in...
investigating
customers may receive HTTP 503 responses from the Client Credential API, which can prevent telephony token creation or validation. This may cause Voice SDK authentication failures, failed registrations, and new call setup failures. Existing active calls are likely unaffected unless they require a fresh token/API call.
July 2026
503s on endpoints related to accounts, number config, and sip config
Started:
monitoring
Issue identified and patched. Monitoring
investigating
503s on endpoints related to accounts, number config, and sip config
Service Degradation in Australia
Started:
monitoring
Our engineering teams have restored the underlying infrastructure issue as of 22:00 UTC on 27th July 2026.
They continue to monitor the environment to confirm that connectivity and service performance remain stable.
Customers should begin seeing recovery across affected services in the Australia region.
identified
Our engineering teams have identified the underlying infrastructure issue and are actively working to restore full service.
We are monitoring the situation closely and will continue to provide updates as more information becomes available.
We apologise for the disruption and appreciate your patience while we work to resolve the issue.
investigating
We are currently investigating an issue affecting services in the Australia region. Customers may experience intermittent connectivity issues, increased latency, or failed requests when accessing some Telnyx services.
eSIM purchases failing
Started:
monitoring
Pools restocked
identified
eSIM purchases are failing currently, we have identified the cause and are working on the resolution
Investigating T-Mobile MMS Delivery Report Issues
Started:
investigating
We are currently investigating an issue affecting MMS message delivery to T-Mobile, where some messages are resulting in a `delivery_unconfirmed` status.
The issue has been escalated to our downstream partner for further investigation, and we are currently awaiting additional updates. We will provide more information as it becomes available.
Intermittent loss of mobile data on some SIMs after a period of inactivity
Started:
monitoring
Corrective measures have been taken to address these issues globally. We are currently monitoring stability over the next 72 hours to ensure no further recurrence.
investigating
We are aware that some SIMs can stop passing data after a period of inactivity, even though the device still shows full signal and a mobile connection. When this happens, data does not resume on its own.
_Workaround:_ the connection is restored as soon as the device re-registers with the network.
• On phones, tablets and other devices with a user interface, toggling Airplane Mode off and on does this immediately.
• On IoT and embedded devices without that option, power-cycling the device...
Data Connectivity Issues - Europe
Started:
monitoring
A change was made in the network and connectivity has been restored.
investigating
Data Connectivity Issues - Europe
Billing records processing lag
Started:
monitoring
There is a delay in processing of billing records.
Ongoing incident with several services.
Started:
monitoring
This incident was resolved on 15th of July but status page incorrectly remained open
monitoring
Our engineers have implemented a fix that seems to have resolved the issues. We're currently monitoring our services.
investigating
Telnyx Inference services restored.
investigating
• Partial Outage on some functions of the Mission Control Portal;
• Degraded Performance on Telnyx Inference
• Partial Outage on Voice AI
• Incident being investigated.
investigating
We had an issue during one of our routine maintenance which has caused an incident affecting several of our services. We're working on resolving this and will continue to release updates.
Wireless API unavailability caused by internal outage
Started:
monitoring
Fix applied, monitoring
identified
identified issue, applying fix.
investigating
API operations and dashboard affected.
API Gateway in SY1 Unreachable
Started:
investigating
All API requests in SY1 are failing with a 523.
SMS and MMS Delays Towards U.S. T-Mobile Destinations
Started:
identified
SMS and MMS messages towards T-Mobile destinations are experiencing delays.
WDR processing Delay
Started:
monitoring
No impact on connectivity services. Usage reporting incorrect.
We have identified and addressed an issue affecting WDR
processing. This would have resulted in us reporting lower than actual data consumption over the past 3 days. We are currently processing the backlog which will result in the corrected usage being reported on the portal, retrospectively.
Partial Outage affecting IMSI2 and IMSI5
Started:
identified
Partial Outage on IMSI2 and IMSI5
Issues with call origination in Singapore due to Do Not Originate D46
Started:
monitoring
A fix has been put in place to resolve the issue as of 12:14pm UTC, and test calls are now routing without DNO rejection.
We are continuing to monitor.
investigating
Our engineers are investigating an issue of calls originating via Telnyx SG numbers being rejected with DNO D46.
Wireless - SIM Registration and eSIM Purchase Failures for Bulk Orders
Started:
monitoring
A fix has been implemented and we're monitoring.
identified
Customers are unable to register SIM cards or purchase eSIMs when ordering in quantities greater than 1. Single-quantity operations are unaffected. This affects all regions globally.
We have identified an issue with our bulk provisioning API that is causing failures when registering SIM cards or purchasing eSIMs with a quantity greater than 1. This is a global issue affecting all regions.
Customers can register SIM cards or purchase eSIMs individually (one at a time) while we work on a fix....
Data Connectivity Issues - Multiple Roaming partners affected
Started:
monitoring
Connectivity is now stable for the past Hour
identified
Issue resolved except for Public IPs on CH1 affected
investigating
Kindly note that we're experiencing data connectivity issues on multiple roaming partners and we're actively investigating the issue.
June 2026
Wireless Connectivity Issues in Europe
Started:
investigating
We are currently observing intermittent connectivity issues for wireless customers in Europe.
Data Connectivity Issues - Multiple Roaming Partners Affected
Started:
monitoring
Due to changes in the mobile packet core, data connectivity logs in the Telnyx portal may be outdated. We are working to bring back accurate reporting as soon as possible.
monitoring
A fix has been applied.
investigating
Kindly note that we're experiencing data connectivity issues on multiple roaming partners and we're actively investigating the issue.
Data Connectivity Issues on IMSI1 & IMSI2
Started:
monitoring
Connectivity has been restored.
identified
Issue has been identified. Working on a fix
investigating
Devices roaming on IMSI1 and IMSI2 may experience data connectivity issues. We are aware of the issue and are actively working to restore service as quickly as possible.
Data Connectivity Issues on IMSI1 - Americas
Started:
monitoring
Service restored
identified
Issue has been identified. Working on a fix
investigating
Customers roaming on **IMSI1** in the Americas may experience data connectivity issues.
As a temporary workaround, please manually set your device's IMSI selection to **Manual** and select **IMSI5** when roaming in the **United States**.
For all other countries in the Americas, please select **IMSI2**.
If you need assistance changing your IMSI selection, please contact Support.
Data Connectivity Issues on IMSI1 - Americas
Started:
investigating
Customers roaming on **IMSI1** in the Americas may experience data connectivity issues.
As a temporary workaround, please manually set your device's IMSI selection to **Manual** and select **IMSI5** when roaming in the **United States**.
For all other countries in the Americas, please select **IMSI2**.
If you need assistance changing your IMSI selection, please contact Support.
Data Connectivity Issues on IMSI1 - Sydney
Started:
identified
Subscribers Roaming on IMSI1 in Sydney will be experiencing data connectivity issues. Issue has been identified and we're working on resolving it in a timely manner.
Degraded performance in Chennai, India
Started:
investigating
Investigating
MMS webhooks returning incorrect “queued
Started:
monitoring
Between 11:13 UTC and 16:40 UTC today (Thu, 18 Jun 2026), some final MMS webhooks incorrectly reported `queued`instead of the correct terminal delivery status. Messages were actually delivering successfully; MDRs were correct. This was introduced by a change related and resolved by rolling back at 16:40 UTC.
Degraded performance in Chennai, India
Started:
investigating
Investigating
IMSI2 Data Session degradation
Started:
identified
New Data Sessions on IMSI2 impacted
investigating
We have identified a subset of IMSI2 users are currently failing to achieve a stable data session. No other connectivity is affected.
Italy local number search error
Started:
identified
The issue has been identified, and we are currently working to mitigate it.
investigating
Customers may be unable to search Italy local and toll-free numbers
Data Connectivity error on IMSI1
Started:
monitoring
IMSI1 data connectivity was impacted. This is now resolved.
identified
We have identified an issue on the the data plane that is impacting traffic on IMSI1 in North,Central and South America as well as the Carribean.
We are actively workign to mitigate this.
esim purchase errors
Started:
identified
eSIM stock has been replenished. eSIM purchases are now working.
identified
New eSIM purchases currently failing due to depleted stock. New batches of eSIMs are being provisioned to address this
investigating
We are unable to fulfill eSIM purchase requests. We are actively debugging the issue.
Issues with Mission Control Portal SIP Debugger
Started:
investigating
We are currently experiencing an issue causing the SIP debugging flows in the Mission Control Portal to not display correctly and return results slowly.
Our engineers are investigating.
May 2026
Wireless - Data session failure
Started:
monitoring
investigating
investigating
SIM operations delayed
Started:
monitoring
identified
investigating
Data Connectivity Issues - IMSI1
Started:
investigating
We are currently investigating this issue.
Data Connectivity Issues on IMSI1 (Europe Region)
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Mission Control portal login issues
Started:
identified
Order activation delays in select EU countries
Started:
monitoring
Our downstream vendor is experiencing an outage. This outage blocks pending number orders from completing.
This impacts number orders in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, and Portugal.
In those countries only, we will refrain from activating number orders until the outage is resolved.
API Outage in DC2
Started:
monitoring
We are monitoring after API Gateway errors in DC2 subsided / normalized at 17:58 UTC.
monitoring
We have an API outage. We're investigating.
Messaging - Webhook failures
Started:
monitoring
We have identified small percentage of failures on `message.received`, `message.sent` and `message.finalize` webhook events.
We identified the root cause and applied the fix already.
We are monitoring the results
Data Connectivity Issues on IMSI1
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Inbound Calls to Australian DIDs Not Connecting
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Cloud Storage us-central-1 partial outage
Started:
identified
The issue partially persists and is being worked on by our engineers.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. All cloud storage operations on buckets in us-central-1 might be not operational.
Wireless Usage Records Delayed
Started:
monitoring
Possible delays in Wireless consumption records generation. We applied a fix and are monitoring the issue.
Telnyx Cloud Storage us-central-1 partial outage
Started:
identified
Found the root cause and currently implementing a fix.
investigating
User operations on buckets and objects located in us-central-1 region might be inaccessible. We're currently investigating the issue, and will provide an update soon.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
April 2026
Inbound Messages from AT&T Not Being Received
Started:
investigating
We are currently investigating an issue affecting inbound messages from AT&T, where some messages may not be received.
Our team is actively looking into this, and we will provide an update as soon as more information becomes available.
Some Third Party LLMs for AI Assistants Failing
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified root cause and are working on a fix.
investigating
We're currently investigating the issue, and will provide an update soon.
SIP Trunking service degredation in ME1 region
Started:
investigating
We are currently investigating this issue.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Number fields in the Mission Control portal having intermittent issues.
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Poland - Long Code SMS Failures
Started:
investigating
We are currently investigating this issue.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Telnyx Cloud Storage Central Region degradation
Started:
investigating
We are currently investigating this issue.
AI Assistants with Nova3 STT not functioning if Numerals or Smart Format is null
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
rtc.telnyx.com certificate expired
Started:
investigating
We are currently investigating this issue.
Delayed Availability of Wireless Usage Reports (WDR)
Started:
investigating
We are currently investigating this issue.
Wireless Product API Instability
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of instability affecting our Wireless Products API endpoints. The incident began at approximately 08:25 UTC. Our engineering team is actively investigating the root cause. Further updates will be provided as information becomes available.
March 2026
AI Assistants - Page Not Loading
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Unplanned Maintenance - Mobile Data Services (US Region)
Started:
identified
Update: The maintenance is taking longer than expected. Our infrastructure team is actively working to bring the affected system back online. IMSI5 customers may continue to experience data session interruptions. We will provide another update shortly.
investigating
Update: This maintenance affects a small subset of customers on IMSI5. Active data connections will be re-established automatically in most cases. Affected users may need to toggle airplane mode on for 10 seconds and then off to restore connectivity.
investigating
We are performing unplanned maintenance on mobile packet core infrastructure in the US region. This maintenance is expected to last approximately 10 minutes.
A small subset of mobile data customers may experience brief session interruptions during this window. Active data connections will be re-established automatically in most cases. Affected users may need to toggle airplane mode on for 10 seconds and then off to restore connectivity.
We will provide an update once the maintenance is comp...
Degraded Wireless Data Sessions - IMSI 1 - Ashburn
Started:
investigating
We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Degraded Wireless Data Sessions - IMSI 1 - Ashburn
Started:
investigating
We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Degraded Wireless Data Sessions - IMSI 1 - Sydney
Started:
identified
We are experiencing degraded wireless data sessions for IMSI 1 subscribers roaming through our Sydney site. Affected subscribers may experience intermittent data connectivity or session drops. The root cause has been identified as GTP echo timeouts from an upstream roaming partner, causing automatic session resets. Sessions are gradually rebuilding as devices re-attach. Our team is actively monitoring recovery and has engaged the upstream partner for investigation.
Usage Reports down
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
investigating
We are currently investigating this issue.
Wireless SIM Provisioning Delays
Started:
monitoring
A fix has been implemented and we are monitoring the results. eSIM purchases and SIM card network registration should be recovering. We will continue to monitor and confirm full resolution.
investigating
We are currently investigating intermittent failures affecting eSIM purchases and SIM card network registration. Existing active SIM cards and data sessions are not affected — this issue only impacts new provisioning operations.
Our engineering team is actively investigating the root cause and working toward resolution. We will provide updates as more information becomes available.
Wireless - maintenance on IMSI1 (Extended)
Started:
investigating
**Update:** The scheduled roaming infrastructure maintenance window has ended (02:00 CET / 01:00 UTC). However, we are observing that GTP user plane connectivity through our roaming partner has not fully recovered. Diameter signalling is operating normally.
We are monitoring the situation and coordinating with our roaming partner to confirm full service restoration. Some customers may continue to experience intermittent connectivity for internationally roaming devices while sessions re-estab...
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
eSIM Activation Delays
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue. Issue Started at roughly ~20:45 UTC
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless Roaming - Diameter Connectivity Degradation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Roaming services are fully impacted across Europe, Canada, Latin America, and Asia, affecting IMSI1, IMSI2, and IMSI3 subscribers. IMSI5 retains partial service in the US only.
investigating
We are currently investigating this issue.
European roaming services are fully impacted, affecting IMSI1, IMSI2, and IMSI3 subscribers. IMSI5 in the US is experiencing intermittent failures.
investigating
We are currently investigating this issue.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Intermittent Connectivity Issues Affecting Wireless Services
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
Wireless SIM Management Actions Delayed
Started:
investigating
We are investigating reports of delays in SIM card management actions. Actions such as SIM activation, suspension, and profile changes may take longer than expected.
zai-org/GLM-5 model unavailable
Started:
monitoring
A fix has been implemented and we are monitoring the results to make sure all is working as expected
investigating
Starting around 08:50 UTC, the zai-org/GLM-5 model became unavailable for inference requests. Our team is investigating an issue with the underlying cluster. Customers can use Kimi K2.5 as an alternative in the meantime.