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Synthesia Outage History

Uptime record, past incidents, and downtime history for Synthesia.

Checking current status...
86.8% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 86.7% 15 2
July 2026 74.2% 31 8
June 2026 96.7% 30 1
May 2026 93.3% 15 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Dubbing Issues
minor

Started: Aug 11, 12:15 PM

monitoring
A fix has been implemented. The team is currently monitoring the situation.
Aug 11, 1:33 PM
identified
The issue has been identified. The team is currently working to improve performance.
Aug 11, 12:57 PM
investigating
We're currently aware of issues impacting our dubbing services, resulting in some dubbed videos to fail to generate. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Aug 11, 12:15 PM
Performance Issues
minor

Started: Aug 6, 8:18 AM

monitoring
We are continuing to monitor as systems stabilise.
Aug 6, 12:35 PM
monitoring
A fix has been deployed, we are monitoring.
Aug 6, 10:31 AM
investigating
We are continuing to investigate reported performance issues impacting the editor, video generation, roleplays, and avatar functionality. We will provide updates as we have more information.
Aug 6, 10:16 AM
investigating
Our engineering team is continuing to investigate the issue, and are aware of impacted performance for both roleplays and avatar functionality alongside editor and video generation issues, we will update as soon as we have further information.
Aug 6, 9:08 AM
investigating
We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and scenes failing to copy or duplicate in the editor. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Aug 6, 8:18 AM
July 2026
Login Issues
major

Started: Jul 28, 2:42 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 28, 5:18 PM
investigating
We are continuing to investigate this issue.
Jul 28, 4:05 PM
investigating
We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Jul 28, 2:42 PM
Login Issues
major

Started: Jul 27, 2:08 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 5:23 PM
investigating
We are continuing to investigate this issue.
Jul 27, 4:14 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 2:54 PM
investigating
We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Jul 27, 2:08 PM
Video Generation Delays
minor

Started: Jul 21, 4:21 PM

investigating
We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.
Jul 21, 4:21 PM
Login Issues
major

Started: Jul 16, 8:27 AM

investigating
We are continuing to investigate the issue.
Jul 16, 10:00 AM
investigating
We're currently experiencing an issue where login is unsuccessful, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Jul 16, 8:27 AM
Slow loading times for shared Synthesia videos
minor

Started: Jul 14, 5:58 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 14, 6:11 PM
investigating
We are currently aware of an issue causing slow loading times for shared Synthesia videos. Our engineering team is investigating the matter and we will provide updates as soon as more information becomes available
Jul 14, 5:58 PM
Synthesia Loading Issues
major

Started: Jul 13, 3:56 PM

monitoring
A fix has been implemented and we are monitoring results.
Jul 13, 4:22 PM
investigating
We're currently aware of an issue affecting Synthesia loading after login. Our engineering team are investigating now and we will provide updates as soon as we have more information.
Jul 13, 3:56 PM
June 2026
Support Service Unavailable

Started: Jun 1, 9:59 AM

investigating
We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
Jun 1, 9:59 AM
May 2026
Delayed Generation Delays
critical

Started: May 25, 3:21 PM

monitoring
A fix has been implemented, and we are currently monitoring the results.
May 25, 4:26 PM
monitoring
A fix has been implemented, and we are currently monitoring the results.
May 25, 4:26 PM
investigating
We are actively investigating this issue. Additionally, we are experiencing delays with uploads, such as dubbing and PPTX file uploads.
May 25, 3:21 PM
investigating
Currently investigating delays on video generations.
May 25, 2:40 PM
Video Generation Issues
minor

Started: May 8, 7:10 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 8, 7:47 AM
investigating
We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
May 8, 7:10 AM
Video Generation Delays
minor

Started: May 6, 4:43 PM

investigating
We're currently aware of an issue resulting in longer than normal generation times for videos that contains Express-2 avatars. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
May 6, 4:43 PM
April 2026
Video Generation Delays
minor

Started: Apr 28, 4:56 PM

investigating
We’re currently seeing higher-than-usual demand, which may lead to longer video generation times. The team is keeping a close eye on it. There’s no ETA for the fix at the moment, but we’ll share updates as soon as we have them. We’re sorry for the inconvenience and appreciate your patience.
Apr 28, 4:56 PM
Video Generation Delays
minor

Started: Apr 23, 6:53 PM

monitoring
The incident is now stable, and video generation times are improving and gradually returning to normal. We’re continuing to monitor the situation.
Apr 23, 9:52 PM
identified
We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Apr 23, 6:53 PM
Synthesia Loading Issues
major

Started: Apr 16, 10:54 AM

investigating
We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.
Apr 16, 12:02 PM
investigating
We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.
Apr 16, 11:19 AM
investigating
We are continuing to investigate this issue.
Apr 16, 11:19 AM
investigating
We are continuing to investigate this issue.
Apr 16, 10:58 AM
investigating
We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Apr 16, 10:54 AM
Video Generation & Performance Issues
minor

Started: Apr 8, 2:29 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 5:09 PM
investigating
We're currently aware of an issue impacting various features within the app, which include: - Video generation - Dubbing - Translation - Avatar creation - Voice cloning - Voice preview - Image generation (Sora/Veo3) Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have additional information.
Apr 8, 2:29 PM
Watch page and Share player failing to display
minor

Started: Apr 2, 2:35 PM

investigating
We're currently experiencing an issue where the Watch page and Share player are failing to display. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.
Apr 2, 2:35 PM
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