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97.4%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring results.
investigating
We are aware of issues affecting platform loading and some may experience delays in the platform. Our engineering team are aware of this and investigating the issues. We will update as soon as we have further information.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Dubbing Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. The team is currently monitoring the situation.
identified
The issue has been identified. The team is currently working to improve performance.
investigating
We're currently aware of issues impacting our dubbing services, resulting in some dubbed videos to fail to generate.
Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor as systems stabilise.
monitoring
A fix has been deployed, we are monitoring.
investigating
We are continuing to investigate reported performance issues impacting the editor, video generation, roleplays, and avatar functionality.
We will provide updates as we have more information.
investigating
Our engineering team is continuing to investigate the issue, and are aware of impacted performance for both roleplays and avatar functionality alongside editor and video generation issues, we will update as soon as we have further information.
investigating
We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and scenes failing to copy or duplicate in the editor.
Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
July 2026
Login Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available.
Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Login Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available.
Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Video Generation Delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.
Login Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue.
investigating
We're currently experiencing an issue where login is unsuccessful, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information.
Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Slow loading times for shared Synthesia videos
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently aware of an issue causing slow loading times for shared Synthesia videos. Our engineering team is investigating the matter and we will provide updates as soon as more information becomes available
Synthesia Loading Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring results.
investigating
We're currently aware of an issue affecting Synthesia loading after login. Our engineering team are investigating now and we will provide updates as soon as we have more information.
June 2026
Support Service Unavailable
Source not attested
Last archived state: resolved
View archived record details
investigating
We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
May 2026
Video Generation Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
