Looking for an update now? Check the current status, or follow Synctera for future changes.
100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Mastercard digital wallet token outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mastercard is currently experience an issue affecting digital wallet token operations, including activating, suspending, resuming and terminating tokens. As a result, these operations are failing for Synctera card tokens.
We are monitoring the situation and will provide updates when available.
Degraded availability for Synctera Console and API
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing degraded availability impacting the Synctera Console ([app.synctera.com](http://app.synctera.com)) and API ([api.synctera.com](http://api.synctera.com)). Some users may see failed or slow requests. Our engineering team has identified the cause and is actively working to restore full service. We will post updates here as we have them.
We are observing remediation of the issue affecting card issuance, card update endpoints, and card reveal widgets. Services have recovered, but we will continue to actively monitor the situation to ensure stability.
identified
We are currently investigating an incident affecting card issuance, card update endpoints, and card reveal widgets. Some requests are intermittently timing out due to an issue with an external service provider. We are actively monitoring the situation and will provide updates as more information becomes available.
May 2026
Degraded performance impacting card issuance and card update endpoints
minorSource not attested
Last archived state: resolved
View archived record details
identified
AWS outage impacting our card processor vendor
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
monitoring
resolved
monitoring
identified
April 2026
Investigating authorization failures across our services
