Stonly Outage History
Uptime record, past incidents, and downtime history for Stonly.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 86.7% | 15 | 2 |
| July 2026 | 87.1% | 31 | 4 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 73.3% | 15 | 4 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Platform outage
Started: Jul 16, 10:30 AM
monitoring
We've implemented a workaround. Things are working as expected and we continue to monitor the situation.
Jul 16, 10:43 AM
identified
We were able to restore access to content hosted via stonly.com and it's subdomains. We're still evaluating how to restore access to knowledge bases hosted under custom domains.
Jul 16, 8:48 AM
identified
We're rolling back the workaround, restoring our services one after another
Jul 16, 8:42 AM
identified
While we're working on resolving the underlying issue, we're actively working on implementing a workaround that should bring us back in the next 20 minutes
Jul 16, 8:32 AM
investigating
The issue seems to be our cloud provider network problem.
We've escalated the issue to their support and are trying to build a temporary workaround to restore services in parallel.
Jul 16, 8:17 AM
investigating
We're currently investing an issue with Stonly not loading and returning 504 Gateway Timeout error.
Jul 16, 8:02 AM
June 2026
AI Answers partial outage
Started: Jun 9, 3:43 PM
monitoring
We've identified the source of errors to be related to ongoing scan on our infrastructure. We've blocked the offending traffic and our error rates are back to normal. We continue monitoring the case.
Jun 9, 4:01 PM
investigating
We're investigating an elevated number of AI Answers errors
Jun 9, 3:43 PM
Guide Summary generation and AI Agent assist issues
Started: Jun 3, 8:12 AM
identified
We've identified and issue and put some mitigations in place.
AI AGent assist is now fully functional.
We're working on resolving the guide summary issue and process the backlog of jobs to process.
Jun 3, 9:19 AM
investigating
We are investigating an issue with guide summaries not being generated and AI Agent assist returning errors.
Jun 3, 8:12 AM
May 2026
Intermittent platform outages
Started: May 4, 2:50 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 4, 3:45 PM
investigating
We are currently investigating this issue.
May 4, 3:23 PM
April 2026
Performance degradation on KBs and Guides
Started: Apr 30, 1:28 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 2:05 PM
identified
The issue has been identified and a fix is being implemented.
Apr 30, 1:28 PM
Due to service provider networking issues, Automation and Segment integration is down
Started: Apr 28, 8:23 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 9:00 AM
identified
The issue has been identified and a fix is being implemented.
Apr 28, 8:23 AM
March 2026
Problem with the Guide publish functionality
Started: Mar 30, 12:32 PM
monitoring
We are continuing to monitor for any further issues.
Mar 30, 12:36 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 30, 12:35 PM
identified
We are continuing to work on a fix for this issue.
Mar 30, 12:35 PM
identified
The issue has been identified and a fix is being implemented.
Mar 30, 12:32 PM