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89.5%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've implemented a fix and are monitoring the situation.
investigating
We are investigating an issue with editor not loading.
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Intermittent failures when loading guides
majorSource not attested
Last archived state: resolved
View archived record details
Stonly Guides
monitoring
Things have stabilized, but we continue monitoring the issue
investigating
We're investigating an issue with guides taking a long time or failing to load
June 2026
AI Answers partial outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the source of errors to be related to ongoing scan on our infrastructure. We've blocked the offending traffic and our error rates are back to normal. We continue monitoring the case.
investigating
We're investigating an elevated number of AI Answers errors
Guide Summary generation and AI Agent assist issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified and issue and put some mitigations in place.
AI AGent assist is now fully functional.
We're working on resolving the guide summary issue and process the backlog of jobs to process.
investigating
We are investigating an issue with guide summaries not being generated and AI Agent assist returning errors.
May 2026
Intermittent platform outages
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
April 2026
Performance degradation on KBs and Guides
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Due to service provider networking issues, Automation and Segment integration is down
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
March 2026
Problem with the Guide publish functionality
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
