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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Issue has been identified and we are seeing recovery.
investigating
We are currently investigating this issue.
July 2026
Teamwork Wages Disription
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're monitoring the results.
identified
The fix is running and locations are starting to be restored to regular wage data.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating issues related to wages set in our Teamwork product and will provide updates.
GoTo Degraded Perforamnce
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating reports of degraded performance on our GoTo App. We have stabilized services and are validating performance.
GoTo Degraded Perforamnce
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of degraded performance on our GoTo App. We have stabilized services and are validating performance.
June 2026
Degraded performance on Dashboard and Processing Payments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing performance come back online, but are continuing to monitor.
monitoring
We have a fix in place and are seeing things return to normal. We continue to monitor the situation.
identified
The team has identified the problem. We are actively working on a resolution.
investigating
We are actively investigating this issue. QR Code ordering continues to be the best workaround.
We are slowly seeing performance rebound on Dashboard and payment processing but continuing to investigate.
investigating
QR Code Scan & Pay is working and an option for those experiencing payment issues: https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue. Currently you can set up QR Ordering to take payments while we investigate.
Help article here on step by step - https://help.spoton.com/space/SK/5247467553/QR+Scan+&+Pay+Configuration+%7C+SpotOn+Order
investigating
We are currently investigating reports around degraded performance of SpotOn dashboard, terminals, payment processing, and API. Our team is working to identify the root cause and will provide an update within 30 minutes.
Funding Delay for Some Merchants
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Today's funding is running behind schedule for some merchants. You can expect to receive your funds as follows:
• If using Morning Funding: 3–4 hours later than your usual funding time
• If using traditional ACH funding: by approximately 5:00 p.m. local time
We apologize for the inconvenience and appreciate your patience. Funds are on their way and no action is needed on your end.
May 2026
Known issue with DoorDash integration
Source not attested
Last archived state: resolved
View archived record details
investigating
There is a known issue with the DoorDash integration that is confirmed to be In Progress on DoorDash's side. We are monitoring for resolution.
April 2026
Express Order Data in Reporting is Delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Order data from 11-11:45EST is delayed in displaying in reporting. We are working on restoring.
Delayed Merchant Funding – April 16, 2026
Source not attested
Last archived state: resolved
View archived record details
investigating
Merchant funding for transactions processed on April 15, 2026 is delayed due to a file transfer issue. No transactions have been lost or incorrectly processed. We are actively working to resolve the issue.
