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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Cloud Help Desk - Performance issues, slow page loading and error messages
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of intermittent error pages and general performance degradation affecting the Cloud Help Desk.
Our engineering and DevOps teams are actively determining the root cause and the extent of the impact. Updates will be made here as soon as we have them.
June 2026
Cloud Help Desk - Error page when loading tickets
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We isolated the recent help desk access issues to a sudden spike in usage. To fix this, our team is rolling out capacity increases and performance optimizations. We're continuing to monitor closely though for the past 30 minutes global availability has been stable.
investigating
Our devops and engineering teams are investigating reports that some users are experiencing error pages when trying to access their help desk. Further updates to follow
May 2026
Cloud Help Desk - Ticket queues not loading or server error page
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The rollback is completed and performance has returned to normal. If you are still seeing the issue please let us know at support@spiceworks.com
identified
We're rolling back the underlying tech change from this morning as it is causing the performance issue.
investigating
Engineering and our ops team are investigating reports where an "oops" error page is displayed intermittently, along with the page loading but failing to display any tickets.
April 2026
Cloud Help Desk Intermittent slow page loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully stabilized the Cloud Help Desk. Our teams will be monitoring for any further issues and investigating the root cause. Please submit a ticket via support@spiceworks.com if you still encounter excessive latency or timeouts.
investigating
We're investigating reports of slow performance and timeouts on the Cloud Help Desk. We've confirmed this is a system-side issue and are working on a fix. Updates to follow.
