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96%of 50 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.3%
27
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Degraded Performance on Emplifi [UGC]
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating elevated error rates and slower response times affecting Emplifi [UGC].
Our engineering team is actively looking into the root cause and working to restore optimal performance.
Degraded Performance on Emplifi Ratings and Reviews - EU region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to resolve the performance degradation of Emplifi Ratings and Reviews - EU Region.
Error rates and response times have returned to normal levels.
We are currently monitoring the system to ensure full stability.
investigating
We are currently investigating elevated error rates and slower response times affecting Emplifi Ratings and Reviews - EU region
Our engineering team is actively looking into the root cause and working to restore optimal performance.
Major Service Disruption: Emplifi Knowledge Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally.
We are monitoring the environment to confirm continued stability. **The Knowledge Authoring Tool was not affected.**
Thank you for your patience while we worked to restore service.
investigating
We are investigating an issue affecting the **Emplifi Knowledge** application. Some customers may be unable to access **Knowledge** or may encounter errors in **Knowledge** and **Agent Assist**.
Our team is actively working to identify the cause. We will provide an update as more information becomes available.
Thank you for your patience while we work to resolve this issue.
June 2026
META - Publishing Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience.
investigating
Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12.
Our engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact.
Third Party - Failing WhatsApp Messages
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.
The underlying Meta issue remains unresolved, but Meta team is investigating it.
We will continue to monitor the situation.
monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.
The underlying Meta issue remains unresolved, but Meta team is investigating it.
We will continue to monitor the situa
monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.
The underlying Meta issue remains unresolved, but Meta team is investigating it.
We will continue to monitor the situation.
monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.
The underlying Meta issue remains unresolved, but Meta team is investigating it.
We will continue to monitor the situation.
investigating
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues.
The underlying Meta issue remains unresolved, but Meta team is investigating it.
We will continue to monitor the situation.
investigating
We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support.
We will provide updates as soon as we have more information from META.
May 2026
Degraded Performance on Emplifi VoC
majorSource not attested
Last archived state: resolved
View archived record details
identified
Degraded Performance on Emplifi Publisher
minorSource not attested
Last archived state: resolved
View archived record details
identified
April 2026
Major Service Disruption: Emplifi Agent SSO site disruption
