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Emplifi Outage History

Uptime record, past incidents, and downtime history for Emplifi.

Checking current status...
80.2% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 93.3% 15 1
July 2026 74.2% 31 8
June 2026 83.3% 30 5
May 2026 73.3% 15 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Degraded Performance on Emplifi [UGC]
critical

Started: Jul 28, 9:23 AM

investigating
We are currently investigating elevated error rates and slower response times affecting Emplifi [UGC]. Our engineering team is actively looking into the root cause and working to restore optimal performance.
Jul 28, 9:23 AM
Degraded Performance on Emplifi Ratings and Reviews - EU region
major

Started: Jul 14, 3:02 PM

monitoring
A fix has been implemented to resolve the performance degradation of Emplifi Ratings and Reviews - EU Region. Error rates and response times have returned to normal levels. We are currently monitoring the system to ensure full stability.
Jul 14, 3:46 PM
investigating
We are currently investigating elevated error rates and slower response times affecting Emplifi Ratings and Reviews - EU region Our engineering team is actively looking into the root cause and working to restore optimal performance.
Jul 14, 3:02 PM
Major Service Disruption: Emplifi Knowledge Unavailable
critical

Started: Jul 13, 6:51 PM

monitoring
The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally. We are monitoring the environment to confirm continued stability. **The Knowledge Authoring Tool was not affected.** Thank you for your patience while we worked to restore service.
Jul 13, 6:56 PM
investigating
We are investigating an issue affecting the **Emplifi Knowledge** application. Some customers may be unable to access **Knowledge** or may encounter errors in **Knowledge** and **Agent Assist**. Our team is actively working to identify the cause. We will provide an update as more information becomes available. Thank you for your patience while we work to resolve this issue.
Jul 13, 6:51 PM
June 2026
META - Publishing Issues
major

Started: Jun 12, 2:40 PM

monitoring
We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience.
Jun 12, 3:43 PM
investigating
Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12. Our engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact.
Jun 12, 2:40 PM
Third Party - Failing WhatsApp Messages
minor

Started: Jun 9, 11:50 AM

monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
Jun 11, 1:30 PM
monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situa
Jun 11, 1:29 PM
monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
Jun 11, 1:17 PM
monitoring
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
Jun 11, 11:38 AM
investigating
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
Jun 11, 11:35 AM
investigating
We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support. We will provide updates as soon as we have more information from META.
Jun 9, 11:50 AM
May 2026
Degraded Performance on Emplifi VoC
major

Started: May 20, 4:33 PM

identified
May 20, 4:33 PM
Degraded Performance on Emplifi Publisher
minor

Started: May 8, 9:40 AM

identified
May 8, 9:40 AM
April 2026
Major Service Disruption: Emplifi Agent SSO site disruption
minor

Started: Apr 28, 5:58 PM

monitoring
Apr 28, 6:16 PM
investigating
Apr 28, 5:58 PM
Degraded Performance on Emplifi Listening API
minor

Started: Apr 22, 1:53 PM

identified
Apr 22, 1:53 PM
Degraded Performance on Emplifi Publisher
minor

Started: Apr 2, 6:30 AM

identified
Apr 3, 7:44 AM
investigating
Apr 2, 6:30 AM
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