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98.3%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The team has pushed out a fix and we are monitoring for stability. If you are still having issues receiving 2FA codes, please reach out to support!
identified
The issue has been identified with our carrier partners, and our team is actively working on a resolution.
If you need access to your account but are still unable to receive 2FA messages, please contact support@simpletexting.com
investigating
Our team is continuing to work with carrier partners to resolve this issue, and we will post updates as we receive them. Email authentication is working as expected at this time.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of customers not receiving text messages to their AT&T devices as part of Two-Factor Authentication when attempting to log into SimpleTexting.
At this time, verification via email is working as expected and we do not believe other carriers to be impacted.
We will provide updates as soon as more information is available. We thank you for your patience during this time.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Live Chat Support - Unable to Initiate a Chat and Slowness
Source not attested
Last archived state: resolved
View archived record details
monitoring
Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience and thank you for your patience.
investigating
We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.
June 2026
Issues creating new accounts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Issues preventing registration of new SimpleTexting free-trial accounts have been resolved.
We are still investing an issue affecting inbound and outbound messaging on existing free-trial accounts. We will provide an update as progress is made on resolving this issue.
Thank you for your patience!
identified
The issue impacting account creation and issues to existing free-trial accounts has been identified. A fix is currently being implemented by our engineering team.
investigating
Users have reported issues with creating new SimpleTexting accounts and accessing their previously created free-trials. We are currently looking into the cause and scope of this issue. We hope to have the system fully operational as soon as possible.
May 2026
Link Shortener Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.
investigating
Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.
investigating
We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.
April 2026
Account Access Issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.
monitoring
The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.
identified
The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.
investigating
We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
