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100%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
27
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Delays and Errors in File Uploads
Source not attested
Last archived state: resolved
View archived record details
monitoring
The file upload service is operating normally and remains stable.
Our team continues to monitor the remediation process and verify the successful processing of the affected files.
monitoring
All remediation jobs for the affected customers have now been submitted.
Our team is currently monitoring the remediation process to confirm that all impacted files are processed successfully.
identified
Earlier today, some customers may have experienced difficulties uploading files to the platform. Files could remain in the “Reading” status, experience processing delays, or display messages related to structural differences, even when the format matched the original source.
The issue causing this behavior has been resolved. We are currently carrying out remediation actions to identify and reprocess any files that may have been affected.
We will continue monitoring service stability and...
Issues Uploading Files to Data Sources
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service remains stable, and we can confirm that file uploads are operating normally.
The vast majority of the file uploads impacted during the incident have now been successfully processed. Our team continues to monitor these uploads to ensure they are completed successfully and that the service remains stable.
We will provide a final update once all validation activities have been completed.
monitoring
The service continues to operate normally, and we are actively monitoring its stability following the deployment of the latest fix.
At the same time, our team is working to identify and reprocess any file uploads that were impacted during the incident to ensure all pending uploads are completed successfully.
We will provide a final update once this work has been completed and the validation process has concluded.
identified
We identified that a subset of file uploads was still affected by the issue under specific conditions. An additional fix has now been deployed, fully resolving the underlying problem.
Our team is currently identifying any remaining file uploads that were impacted so they can be reprocessed successfully.
We will provide a final update once all affected uploads have been processed and validated.
identified
The majority of the file uploads impacted during the incident have now been successfully reprocessed. Our team is currently validating the remaining uploads to ensure all affected files have been processed correctly.
We will provide a final update once the validation has been completed.
identified
The service continues to operate normally. Our team is making steady progress processing the file uploads that were impacted during the incident. We are continuing this effort to ensure all affected uploads are completed successfully.
We will provide another update once this process has been completed.
identified
The file upload service remains stable and is operating normally.
Our team is currently processing the file uploads that were impacted during the incident to ensure they are completed successfully.
We will continue monitoring the service and provide another update once this work has been completed.
identified
We have implemented a fix that has restored the file upload service to normal operation. Our team is now working to identify the uploads that failed during the affected period and process them to ensure they are completed successfully.
We will continue to provide updates as progress is made.
investigating
We are currently investigating an issue affecting file uploads to data sources. Some customers may experience failures when uploading files.
Our Engineering team is aware of the situation and is actively working with the highest priority to identify the root cause and restore normal service as quickly as possible.
We will provide further updates as soon as more information becomes available.
Dashboard Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and the affected services have recovered. Dashboard access and functionality have been restored.
We are currently monitoring the platform to ensure stability and confirm that the issue has been fully resolved.
identified
We are currently experiencing a service degradation affecting access to dashboards. Some customers may experience intermittent issues when opening their dashboards, including dashboards remaining in a loading state or failing to display results.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for the inconvenience and will provide further updates as more information becomes available.
May 2026
[BRAZIL] Authentication service Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Service outage detected with Authentication service in BRAZIL
April 2026
[MEXICO] Authentication service Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Service outage detected with Authentication service in MEXICO
March 2026
[GLOBAL] Service Disruption in Dashboard Visual Downloads
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting dashboard visual downloads. Our team is actively working on it, and we will provide more information on our status page shortly
