Looking for an update now? Check the current status, or follow SharpSpring for future changes.
100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Secure Links Not Sending Appropriately
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring it at this time. Please reach out to Support with any questions.
identified
Our team is aware of Secure Links not reach out to Support if you have any questions.
July 2026
Performance Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have seen sustained improvements to the performance across the app and will continue to monitor. Automations are returning to normal. We will apply more updates as they become available.
identified
*Adding note that this behavior is affecting Automations but overall App Performance, including page loading and login. Updated title to encompass all behaviors.
We are continuing our research into this behavior and while we are seeing improved performance we are ensuring that our adjustments are improving all areas equally.
identified
The issue has been identified and a fix is being implemented.
monitoring
This behavior should be resolving and we will continue to monitor to ensure a smooth return.
identified
Some customers may be experiencing automation delays today. We are already seeing successes of this resolving however please reach out to Support if you have any questions.
June 2026
Slowness on the Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing improved responsiveness throughout the application. Our team is still monitoring results of our update. Currently, users should be able to navigate without slowness or system delays.
investigating
Customers are currently reporting slowness and lag throughout the application. As of now, every area of the application remains accessible, but some areas are loading more slowly than others.
Our team is aware of the reported slowness, and are working to improve performance to the app as soon as possible.
May 2026
Certain Companies Experiencing Import Delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some customers may see delays in their Importing. They will clear and re-importing is not necessary. Please reach out to support if you have any questions!
MailSync Errors for Microsoft 365 Users
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has released an update to MailSync to fix the connection issues for Microsoft365 users. Currently, we have confirmed that Microsoft365 and Outlook users are able to successfully send SmartMail. Some users may continue to see errors or delays with emails syncing to the Life of the Lead for contacts until they disconnect and reconnect.
If you see continue to receive errors with your MailSync connection, we recommend users disconnect and reconnect their Microsoft365 and Outlook account...
identified
Our team has identified the cause of the issue and is working to implement a solution as soon as possible.
We will continue to share updates this page as they become available.
investigating
Our team has received several reports that MailSync is not working for users who have connected this integration to email addresses hosted with Microsoft365 and Outlook. So far, MailSync users who have connected via Google are not impacted.
Our team is actively investigating these reports. We will continue to update the status page as we have additional updates.
