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73.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are investigating reports of errors affecting Scalr customers. Customers may see timeouts or failed requests in their runs. We are looking into this and will post another update as soon as we have more information.
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Runs Failing with "Self-hosted agent pool assignment is required by policy."
Source not attested
Last archived state: resolved
View archived record details
Scalr Platform
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers who force agent pool assignment on workspaces are seeing the error "Self-hosted agent pool assignment is required by policy." even when an agent is assigned. We are rolling back the code that caused this issue now.
July 2026
Runs Failing to Start with Error: Cannot provision execution environment.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Runs Taking Longer Than Usual to Execute
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers should see the lagging runs start to improve. Existing runs will resume normally on their own.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
Scalr Run Queue Delayed
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some accounts are experiencing longer than usual wait times for runs to execute.
Errors Relating to SSL
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The release is being rolled back and we expect the fix to be completed in ~10-15 minutes
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers are unable to log into Scalr due to SSL errors.
Elevated Run Errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're experiencing an elevated level of run issues and are currently looking into the issue.
Run Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some accounts are experiencing delays with runs starting.
April 2026
Workspace runs stuck in pending approval
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where some runs are stuck in a pending approval state without the ability to approve them.
Some accounts experiencing stuck runs
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
API Performance Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
