PROS Outage History
Uptime record, past incidents, and downtime history for PROS.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 96.3% | 27 | 1 |
| May 2026 | 58.1% | 31 | 13 |
| April 2026 | 93.3% | 30 | 2 |
| March 2026 | 100% | 3 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
SPO degraded service for training Neural Network analyses
Started: May 22, 5:34 PM
investigating
We are experiencing delayed training completion for Neural Network analyses.
Pricing requests are not impacted by this and are fully functional.
May 22, 5:55 PM
investigating
We are experiencing delayed training completion for Neural Network analyses.
May 22, 5:34 PM
Partial outage for smartCPQ in our EU1 cloud region
Started: May 13, 4:14 PM
investigating
Dear customers,
Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
May 13, 4:14 PM
RTPE EU1 Outage
Started: May 13, 3:51 PM
investigating
PROS monitoring has detected EU1 POD and EU1 PODPPS. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service, Smart CPQ, and/or degraded performance syncing data from SPM to RTPE. We are actively working to resolve the issue.
May 13, 3:58 PM
investigating
RTPE EU1 region Outage
May 13, 3:51 PM
Production | Degraded performance | May 07, 2026
Started: May 7, 2:45 PM
investigating
Dear Partners,
Today, we procured additional hardware capacity that will be set up and introduced in production throughout the next 24 hours to assure continued stable performance as we head for the weekend.
At this moment the overall service is stable, traffic is very close to pre-incident levels, and the remaining focus will be:
*Bridging the gap to get between 95% to 100% of usual traffic
*Stabilizing the performance of the Web Administration tool since performance is not optimal and ...
May 14, 5:57 PM
investigating
Dear Partners,
We managed to complete our goals and technically, the service performance is almost at pre-incident levels:
*FastSearch and PricingCache data quality is within expected quality levels ~90%
*Web Administration interface is live, functionality controls are available, however performance is not yet optimal
*We are very close to getting to the usual traffic load (currently sitting at around ~95%)
*We have outlined the plan to begin traffic migration back to AMS data region the mo...
May 13, 7:13 PM
investigating
Dear Partners,
After today's work we are very close to successfully restoring all services to pre-incident performance, and current estimation is that we might be able to achieve that within the end of the day tomorrow.
Within the past ~24 hours:
*Currently we are close to 90% of usual traffic and largely stable performance
*FastSearch environments & PricingCache exports continue to be updated, and current overall data quality is above 80%
*Web Administration interface is fully operation...
May 12, 7:44 PM
investigating
Dear Partners,
We faced some scaling issue and had to resolve some unexpected bottlenecks; however, we still managed to progress well today.
Within the past ~24 hours we:
*Executed an additional compute resources increase - currently we are close to 80% of usual traffic with close to no overall degradation
*Powered up all FastSearch (100%) environments, which are now fully operational. We are seeing swifter than anticipated data quality improvement across environments
*Powered up al...
May 11, 8:50 PM
investigating
Dear Partners,
The PROS team deployed additional compute capacity successfully, and we continue to be on track on restoring service performance to normal operating levels. Our current ETA on fully restoring the service to pre-incident level performance is within the upcoming week. We should be in a position to share a more concrete target following the developments of the work that will continue throughout the night and on Monday.
Within the past ~24 hours we managed to deliver:
• Signific...
May 10, 7:24 PM
investigating
Dear Partners,
The PROS team continues to configure and deploy additional compute capacity successfully, and we managed to make solid progress towards restoring normal operations.
Within the past ~24 hours we:
• Resolved and/or provided a workaround to specifically reported customer issues
• Further stabilization of the live-transaction services, hence Intermittent Transaction Time-outs currently constitute less than 1% of all transactions
• Availability services were restored to pre-...
May 9, 8:37 PM
investigating
Dear Partners,
We are still anticipating our cloud provider to provision the remaining compute resources. While optimal performance is not yet achieved, we are operating in a stable manner.
Throughout the day we were able to:
Resolve or mitigate majority of the aftermath customer reported issues for all live-transaction based services
Further reduce the Intermittent Transaction Time-outs and "no-results" situations as we introduced more compute resources
Availability data recaps were proces...
May 8, 3:51 PM
investigating
Dear Partners,
Our cloud provider has provisioned a portion of the additional compute resources earlier today, and these have now been deployed into Production. While this has already contributed to improved stability and reduced service interruptions, full restoration remains dependent on the provisioning of the remaining expected compute capacity.
Current Status:
• Intermittent transaction timeouts have been further reduced
• Intermittent “no-results” occurrences have decreased
�...
May 8, 10:15 AM
investigating
Dear partners,
Our cloud provider has provisioned a part of the additional compute resources earlier today, and we just deployed them on Production. While this is not going to restore optimal operation and we continue to be at limited capacity, it will indeed further stabilize the services and improve the current performance in a noticeable way.
Current status:
• Intermittent Transaction Time-outs have been further reduced
• Intermittent "no-results" further reduced
• Availability da...
May 8, 7:11 AM
investigating
Dear Partners,
We have successfully completed the 3rd round of provisioning and introduction of compute capacity on Production. This results in a noticeable improvement in stability and we are seeing further reduction in the intermittent issues. With this we have exhausted the available spare resources the cloud provider is able to provide for the time being. We have arranged a significant additional capacity to be provisioned, yet realistically it will be available for configuration in app...
May 7, 11:36 PM
investigating
Dear Partners,
We have successfully completed the 3rd round of provisioning and introduction of compute capacity on Production. This results in a noticeable improvement in stability and we are seeing further reduction in the itermittent issues. With this we have exhausted the available spare resources the cloud provider is able to provide for the time being. We have arranged a significant additional capacity to be provisioned, yet realistically it will be available for configuration in appr...
May 7, 11:00 PM
investigating
Dear Partners,
We have successfully completed another round of provisioning and introduction of compute capacity on Production, which allowed us to further stabilize the system and restore additional portion of traffic. As of this moment, preliminary observations suggest that services are operating in limited capacity across all impacted partners.
The PROS team continues with the deployment and configuration of the 3rd batch of compute resources and also addressing customer-specific reported...
May 7, 9:28 PM
investigating
Dear Partners,
We managed to configure and deploy a portion of the provisioned compute capacity in production in the alternative region. Hence, the first batch of traffic has been successfully shifted and operational in limited capacity. We will be reaching out directly to customers, which services are being restored.
The full spare compute capacity has also been delivered, therefor we are proceeding with the configure next back of traffic transfer. For the time being, the ETA for mitigation...
May 7, 6:29 PM
investigating
Dear partners,
We managed to configure and deploy a portion of the provisioned compute capacity in production in the alternative region. Hence, the first batch of traffic has been successfully shifted and operational in limited capacity. We will be reaching out directly to customers, which services are being restored.
The full spare compute capacity has also been delivered, therefor we are proceeding with the configure next back of traffic transfer. For the time being, the ETA for mitigation...
May 7, 6:19 PM
investigating
Dear partners,
We successfully restored part of the affected traffic with additional resources in our alternative region.
We are working with our cloud provider to procure the full capacity needed to restore the service in full. The available compute resources will not be sufficient to deliver 100% of the usual service performance; however, it will be sufficient to bring back the service in a reduced capacity, while we await a permanent solution. We have filed the necessary requisitions for...
May 7, 4:12 PM
investigating
Dear partners,
We successfully restored part of the affected traffic with additional resources in our alternative region.
We are working with our cloud provider to procure the full capacity needed to restore the service in full . The available compute resources will not be sufficient to deliver 100% of the usual service performance; however, it will be sufficient to bring back the service in a reduced capacity, while we await a permanent solution. We have filed the necessary requisitions fo...
May 7, 4:09 PM
investigating
Dear partners,
We successfully restored part of the affected traffic with additional resources in our alternative region.
We are working with our cloud provider to procure the full capacity needed to restore the service in full . The available compute resources will not be sufficient to deliver 100% of the usual service performance; however, it will be sufficient to bring back the service in a reduced capacity, while we await a permanent solution. We have filed the necessary requisitions for...
May 7, 4:03 PM
investigating
Dear partners,
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
...
May 7, 2:45 PM
Production | Degraded performance | May 07, 2026
Started: May 7, 2:30 PM
investigating
Dear partners,
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
...
May 7, 2:30 PM
Degraded performances for smartCPQ in our EU1 cloud region
Started: May 5, 2:32 PM
investigating
Dear Customers,
Mitigation actions have been implemented, and our monitoring indicates signs of recovery. All services should return to normal within the next few minutes for customers running document generation from templates within our standard governor limits.
We will continue to closely monitor the situation and will keep you informed of any further developments.
Sincerely,
PROS Support
May 5, 3:20 PM
investigating
Dear customers,
Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
May 5, 2:32 PM