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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Issue adding documents to a transaction
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue and a fix is being deployed.
investigating
We've narrowed this down to a subset of business customers and are working towards a solution to this issue.
investigating
We are continuing to investigate this issue and homing in on the cause. We will continue to update here with any new details.
investigating
We've become aware of an issue where users are unable to add documents to transactions they are creating. We are actively investigating this as a top priority and will issue updates as they become available.
Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're now seeing continued successful requests and completions from our primary KBA vendor and believe that services have been fully restored. We will continue to monitor their success rates.
identified
The 3rd-party vendor continues to make progress in recovering their services, but we continue to experience issues with some of their services. We will continue to provide status updates as they become available.
identified
Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.
April 2026
Document completion delays on Proof platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We identified a problem with digital signing of PDF documents on Proof platform. The impact is delayed completion of the documents after the meeting or e-sign operation. We are working with our vendor to restore the functionality.
We expect all documents to automatically process after the resolution.
