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Pronto Outage History

Uptime record, past incidents, and downtime history for Pronto.

Checking current status...
85.7% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 100% 15 0
July 2026 90.3% 31 3
June 2026 70% 30 9
May 2026 93.3% 15 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
AWS CloudFront Outage
critical

Started: Jul 16, 9:24 AM

monitoring
AWS has deployed a mitigation for the issue and traffic is flowing again to Pronto. At this point in time, all Pronto services are back up. We continue to monitor AWS's issue and our services to ensure the service remains up.
Jul 16, 11:25 AM
identified
The AWS incident affecting Pronto is still ongoing. While AWS works on their fix, our engineering team is implementing a workaround on our side to restore service without waiting for AWS's resolution. We'll post another update as soon as service is restored or we have more information. Thank you for your patience.
Jul 16, 10:52 AM
identified
The issue has been identified and a fix is being implemented.
Jul 16, 9:25 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 16, 9:24 AM
investigating
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages. The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it. No messages or data have been lost. Messages sen...
Jul 16, 9:24 AM
May 2026
Web and Desktop App Loading Errors
major

Started: May 19, 9:30 PM

monitoring
Our provider has implemented a fix for the issue and we are not seeing errors on our end anymore. We will continue to monitor before fully resolving this incident.
May 19, 10:24 PM
identified
Our upstream provider is aware and actively working to mitigate and resolve the issue. While our error rate has reduced, we are still seeing intermittent issues. If you experience issues, please try refreshing the page. We will provide more updates soon.
May 19, 10:03 PM
identified
One of our upstream caching providers is experiencing an issue right now that is affecting loads of the Pronto web and desktop apps. We are working with them to get clarity on the outage and when to expect recovery. We will post updates here as we learn more. The Pronto mobile apps and backend continue to work without issue.
May 19, 9:30 PM
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