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100%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Voice Call Webhook Delivery Degradation
Source not attested
Last archived state: resolved
View archived record details
REST APIs and XMLPSTN Calls
monitoring
A fix has been implemented and we are monitoring the results.
identified
Dear Valued Customers,
We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally.
We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive we...
July 2026
Call failures towards India
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available.
investigating
Dear Valued Customer,
We are observing outbound call failures in the India region. Our team is investigating the issue.
Intermittent Call failures towards India
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dear Valued Customers,
We are currently observing intermittent call failures affecting both inbound and outbound calls to India.
Our team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible.
We will provide our next update within the next 30 minutes.
Outbound MMS Failures on Toll-Free Numbers (US & Canada)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dear Valued Customer,
We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted.
Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly.
If you have any questions or concerns regarding this ...
Outbound Call Failures
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dear Valued Customer,
We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible.
We will share our next update within 30 minutes, or sooner if there is a material change.
For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us
June 2026
Outbound Call Failures for Specific 9180 Caller IDs
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dear Valued Customer,
We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally.
We are working with out carrier partners to restore the service.
Call Failures in US and India regions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dear Valued Customer,
We are experiencing call failures in the India and US region.
WhatsApp Business API — Elevated Errors and Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
Dear Valued Customer,
We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure.
Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voi...
Intermittent Outbound call failures in India region for 9180 series
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Valued Customer,
We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally.
We are working with our carrier partner to resolve this
March 2026
Missing Web hook Events for Voice Calls in India Region
minorSource not attested
Last archived state: resolved
View archived record details
identified
Issue has been identified. Fix is being implemented.
investigating
Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.
