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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Documentation currently not available
Source not attested
Last archived state: resolved
View archived record details
identified
API documentation is currently not available, our third-party provider is working on a fix.
April 2026
Investigating issues in Sandbox Environment
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with our sandbox environment that began yesterday. Our team is actively working on identifying and resolving the root cause.
We’ll provide further updates as soon as we have more information. Thank you for your patience.
API Authentication Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A third-party provider has deployed a fix for the issue affecting API authentication and is currently monitoring the situation.
API consumers should now be able to generate bearer tokens again. We are continuing to monitor closely to ensure the issue is fully resolved.
We will provide a final update once stability has been confirmed.
investigating
We are currently investigating an issue affecting API authentication.
API consumers may be unable to generate bearer tokens via Auth0, which can result in failed or unauthorized API requests.
Our team is actively investigating the root cause and monitoring the situation closely.
We will share further updates as soon as more information is available.
Card Issuance is not possible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Monitoring: The latest fix has resolved the issue with card issuance.
We are continuing to monitor the system to ensure stability and will provide a final update once we confirm everything is fully operational.
Please note that the sandbox environment is currently still experiencing issues, and our team is actively working to fix the issues there as well.
identified
Update: The previously deployed fix did not resolve the issue with card issuance.
Our team is actively working on an alternative solution and continuing to investigate. We will provide further updates as progress is made.
identified
A hotfix is currently being deployed to resolve the problem. We will share another update once the fix has been fully rolled out.
