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94.5%of 55 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
92.9%
28
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
44 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Elevated API errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been mitigated. We are closely monitoring our systems as we recover.
Service Disruption Impacting Navy Federal Credit Union connections
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Navy Federal Credit Union connection health is recovering. We'll continue monitoring and provide and update when Navy Federal Credit Union has fully resolved the issue.
investigating
Navy Federal Credit Union is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Navy Federal Credit Union has resolved the issue.
investigating
Navy Federal Credit Union is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Navy Federal Credit Union has resolved the issue.
Service Disruption Impacting Navy Federal Credit Union connections
Source not attested
Last archived state: resolved
View archived record details
identified
Navy Federal Credit Union is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Navy Federal Credit Union has resolved the issue.
Delayed Capital One Transactions Updates
Source not attested
Last archived state: resolved
View archived record details
monitoring
We've addressed the underlying cause and are currently monitoring for the resolution.
identified
We have identified the root cause of the issue and are actively working to mitigate the impact.
investigating
We have identified the root cause of the issue and are actively working to mitigate the impact.
investigating
We are investigating delayed transaction updates affecting a subset of Capital One Items. Affected Items remain healthy; the impact is limited to delayed refresh of transaction data.
Service Disruption Impacting Bank of America connections
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are observing issues impacting new connections to Bank of America. We have notified Bank of America and are working to root cause and resolve this issue as quickly as possible.
python SDK degraded on Identity Verification APIs
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified and issue causing degraded performance for our Python SDK (v33.0.0 and later) when retrieving Identity Verification results. We are deploying a fix.
July 2026
Virtual Account perfomance degradation (UK and Europe)
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.
identified
The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.
identified
We have identified the root cause of the issue and are actively working to mitigate the impact.
This is also impacting payments transitioning to SETTLED status.
investigating
We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.
Transfer Status Upates Delays
Source not attested
Last archived state: resolved
View archived record details
investigating
Transfer is experiencing delays affecting status updates for some Standard ACH and Same-Day ACH transfers created yesterday. Impacted Transfers were successfully settled on ACH network. Transfer creation and new payment processing are operating normally.
We've identified the root cause and are actively addressing it and will update this incident as it is resolved.
Payouts/Refunds API degraded
Source not attested
Last archived state: resolved
View archived record details
monitoring
This incident has been resolved.
monitoring
This issue has been mitigated. We are closely monitoring our systems as we recover.
identified
We have identified the root cause of the issue and are actively working to mitigate the impact.
investigating
We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.
Transaction Updates Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The third-party provider issue has been mitigated and recovery is progressing. New item connections and their initial and historical transaction webhooks are healthy and firing normally again, and new transaction updates, including default update webhooks, are being processed normally. We have resumed working through the remaining backlog of older default update webhooks and will continue to monitor closely as it clears.
investigating
We are again experiencing delays in Transactions update webhooks due to a recurrence of the third-party service provider issue that caused the earlier degradation. We are working closely with the provider to mitigate the issue and restore normal processing as quickly as possible.
monitoring
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day Pacific Time.
monitoring
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.
monitoring
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.
monitoring
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default webhook updates and are monitoring recovery closely.
investigating
The underlying issue is resolved and the system continues to recover. Initial and Historical webhook queues are processing and Default webhooks will process when that completes.
investigating
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
We are prioritizing recovery of initial and historical Transaction webhooks and then will work through the Default webhook queue. We expect the first group to complete in the next 2-3 hours.
Webhooks are being sent on a FIFO basis.
investigating
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
1:21pm EST - We are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.
investigating
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon
1:21pm EST - To clarify, we are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.
investigating
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon
investigating
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
