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Phreesia Outage History

Daily provider-status observations and published incident history for Phreesia.

Operational

Phreesia is operational. Verified . Official provider source.

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94.7% of 38 verified observed days had no reported provider issue

90-Day Trend

Jul 4Oct 1

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 93.3% 30 2

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 3 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
2FA User Login Delays
minor Observed active window 1h 51m

View incident details and source

Started:

Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard
investigating
We are currently investigating an issue that may be causing delays in the delivery of two-factor authentication (2FA) codes when users attempt to log in. This issue is limited to the user login process. Engineering is actively investigating. We will provide updates as more information becomes available.
Dashboard Delays - All Zones
minor Observed active window 39m

View incident details and source

Started:

Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Single Sign-On to Phreesia Dashboard Single Sign-On to Phreesia Dashboard Single Sign-On to Phreesia Dashboard Single Sign-On to Phreesia Dashboard Single Sign-On to Phreesia Dashboard Single Sign-On to Phreesia Dashboard
identified
Dashboard performance is in the process of recovering across all zones, but may still be slower than expected for some clients. We are also investigating an issue affecting login via SSO. Our Engineering team is actively working to restore normal functionality. We will provide updates as more information becomes available.
investigating
We are currently investigating an issue that may be causing delays in the Dashboard across all zones. We will provide updates as more information becomes available.

Legacy Incident Archive

15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Elevated Eligibility API Transaction Failures
minor Source not attested
Last archived state: resolved
View archived record details
Eligibility and Benefits API
investigating
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information become...
Export Delays on Zone 1 / Zone 2
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems. We will provide updates as more information becomes available.
July 2026
Apriva Payment Gateway Issue
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing payment transactions processing successfully following the fix implemented by Apriva. We will continue to closely monitor payment processing to ensure services remain stable before marking this incident as resolved. We will provide additional updates as needed.
monitoring
Apriva has implemented a fix for the payment processing issue and is reporting positive recovery across affected systems. We are closely monitoring the situation to confirm payment processing services remain stable. We will continue to provide updates until the issue has been fully resolved.
investigating
Update – Apriva has advised that Microsoft Azure is currently experiencing multiple issues which is affecting their platform, resulting in the payment processing issues we are observing through the gateway. Apriva and their service providers are actively working to restore service as quickly as possible. We are continuing to monitor the situation closely and will provide additional updates as more information becomes available.
investigating
Investigating – We are aware of an issue affecting Apriva that is preventing payment transactions from being processed. Apriva has acknowledged the issue and is actively investigating and working to restore service. We will provide additional updates as more information becomes available.
Appointments Hub / PhreesiaPad Issue on Zone 3
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Our investigation indicates that, in addition to delayed load times and errors when accessing the Appointments Hub, PhreesiaPads may also fail to load interviews for users in Zone 3. Our Engineering team continues to investigate the issue and is working to restore normal functionality. We will provide updates as more information becomes available.
investigating
We have detected an issue where users in Zone 3 may experience delayed load times or encounter errors when accessing the Appointments Hub. Our Engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
Appointment Import Issues on Zone 5
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
June 2026
PatientSearch for ConnectOnCall — Athena
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.
investigating
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.
VoiceAI Dashboard Issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.
investigating
We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.
VoiceAI Disconnection Issues
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
VoiceAI Disconnection Issues
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
Phreesia Dashboard Issues
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.
investigating
We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
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