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Phreesia Outage History

Uptime record, past incidents, and downtime history for Phreesia.

Checking current status...
84.6% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 80% 15 3
July 2026 90.3% 31 3
June 2026 73.3% 30 8
May 2026 100% 15 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Elevated Eligibility API Transaction Failures
minor

Started: Aug 14, 2:53 PM

Eligibility and Benefits API
investigating
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information become...
Aug 14, 2:53 PM
Export Delays on Zone 1 / Zone 2
minor

Started: Aug 7, 1:14 PM

investigating
We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems. We will provide updates as more information becomes available.
Aug 7, 1:14 PM
July 2026
Apriva Payment Gateway Issue
critical

Started: Jul 23, 3:57 PM

monitoring
We are seeing payment transactions processing successfully following the fix implemented by Apriva. We will continue to closely monitor payment processing to ensure services remain stable before marking this incident as resolved. We will provide additional updates as needed.
Jul 23, 6:57 PM
monitoring
Apriva has implemented a fix for the payment processing issue and is reporting positive recovery across affected systems. We are closely monitoring the situation to confirm payment processing services remain stable. We will continue to provide updates until the issue has been fully resolved.
Jul 23, 6:41 PM
investigating
Update – Apriva has advised that Microsoft Azure is currently experiencing multiple issues which is affecting their platform, resulting in the payment processing issues we are observing through the gateway. Apriva and their service providers are actively working to restore service as quickly as possible. We are continuing to monitor the situation closely and will provide additional updates as more information becomes available.
Jul 23, 4:58 PM
investigating
Investigating – We are aware of an issue affecting Apriva that is preventing payment transactions from being processed. Apriva has acknowledged the issue and is actively investigating and working to restore service. We will provide additional updates as more information becomes available.
Jul 23, 3:57 PM
Appointments Hub / PhreesiaPad Issue on Zone 3
major

Started: Jul 8, 12:56 PM

investigating
We are continuing to investigate this issue.
Jul 8, 2:37 PM
investigating
Our investigation indicates that, in addition to delayed load times and errors when accessing the Appointments Hub, PhreesiaPads may also fail to load interviews for users in Zone 3. Our Engineering team continues to investigate the issue and is working to restore normal functionality. We will provide updates as more information becomes available.
Jul 8, 1:09 PM
investigating
We have detected an issue where users in Zone 3 may experience delayed load times or encounter errors when accessing the Appointments Hub. Our Engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
Jul 8, 12:56 PM
Appointment Import Issues on Zone 5
minor

Started: Jul 7, 1:14 PM

investigating
We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
Jul 7, 1:14 PM
June 2026
PatientSearch for ConnectOnCall — Athena
minor

Started: Jun 23, 4:04 PM

monitoring
Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.
Jun 23, 8:54 PM
investigating
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.
Jun 23, 4:04 PM
VoiceAI Dashboard Issues
minor

Started: Jun 22, 2:51 PM

monitoring
VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.
Jun 23, 1:28 PM
investigating
We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.
Jun 22, 2:51 PM
VoiceAI Disconnection Issues
minor

Started: Jun 19, 5:15 PM

investigating
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
Jun 19, 5:15 PM
VoiceAI Disconnection Issues
minor

Started: Jun 19, 2:58 PM

investigating
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
Jun 19, 2:58 PM
Phreesia Dashboard Issues
critical

Started: Jun 17, 3:00 PM

monitoring
We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.
Jun 17, 3:36 PM
investigating
We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
Jun 17, 3:00 PM
Dashboard Performance Issues - Regional Network Disruption
minor

Started: Jun 10, 8:18 PM

monitoring
We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms. Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed. Phreesia ...
Jun 11, 1:32 PM
investigating
We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed. Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and...
Jun 10, 11:37 PM
investigating
We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes. We will provide an...
Jun 10, 8:18 PM
Zone 3 Dashboard Issues
minor

Started: Jun 4, 12:07 PM

monitoring
The issue affecting the Zone 3 Dashboard has been resolved, and the Dashboard is now displaying as expected for users in Zone 3. Engineering will continue to monitor and provide additional updates if needed.
Jun 4, 12:18 PM
investigating
We are currently investigating an issue affecting the Zone 3 Dashboard. This issue may be causing issues with the completion of some actions in the Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
Jun 4, 12:07 PM
May 2026
Zone 5 Insurance and Copay Issues
minor

Started: May 7, 1:15 PM

identified
The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.
May 7, 2:30 PM
investigating
We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
May 7, 1:15 PM
April 2026
SMS Patient Communications and Payments Issues
major

Started: Apr 30, 6:58 PM

identified
We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally. BillPay and Mobile Wallet functionality have been restored. Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.
Apr 30, 11:19 PM
investigating
We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally. We are also seeing impact to BillPay and Mobile Wallet. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
Apr 30, 7:57 PM
investigating
We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
Apr 30, 6:58 PM
Payment Processing Errors on Zone 5
major

Started: Apr 16, 11:45 AM

monitoring
Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be disabling APS at 2PM EST as payments can be made through the Phreesia dashboard at this time. For more information on the Auxiliary Payment System please visit https://phreesia.my.site.com/support/s/article/How-to-use-the-Phreesia-Auxiliary-Payment-System Phreesia will continue to monitor before full resolution.
Apr 16, 5:53 PM
investigating
Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.
Apr 16, 1:54 PM
investigating
Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.
Apr 16, 1:53 PM
investigating
We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.
Apr 16, 12:45 PM
investigating
We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
Apr 16, 11:45 AM
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