Looking for an update now? Check the current status, or follow Pearl for future changes.
14.7%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
19.2%
26
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Service Disruption - "500 Error" Reported for Some Users
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 2:45 PM ET service has been restored and we will continue to monitor to ensure no further disruptions.
identified
As of 2:08 PM ET we've identified the issue as a result from a configuration change that was applied to enhance protocol security. Not all systems were included tin the configuration change, resulting in a service disruption. The configuration is being applied to the remaining devices and we expect service to be fully restored before 2:45 PM ET.
investigating
We are investigating reports from some customers who are experiencing a service disruption on Pearl Operations for web and are receiving a "500 Error" message in their browser. This incident started at 1:27 PM ET.
April 2026
Real-time session attendance status not reported correctly on Insights Dashboard - HiLink Classroom Only
minorSource not attested
Last archived state: resolved
View archived record details
investigating
As of 10:33 AM ET we are seeing additional issues with the data in the Session Monitor. We believe it is still related to the original HiLink webhooks issue and we are investigating.
monitoring
As of 10:16 AM ET HiLink has implemented a fix for the webhooks. The issue originated from a change HiLink had made to enhance security, but inadvertently impacted the mechanism that allows Pearl to get session attendance status in their classroom.
Due to the how the status is shared between systems, Pearl's Session Monitor will not immediately reflect the corrected status counts. We are continuing to monitor and ensure resolution.
identified
At 9:43 AM ET we have identified the problem is related to webhooks with the HiLink Classroom. We've engaged HiLink's engineering team since the issue originated with and must be resolved by them.
investigating
We have discovered that the Session Monitor visualization on the Insights Dashboard was not accurately representing current session attendance status. We are actively investigating. It is believed that this should not affect the ability for tutors or students to join sessions.
