Pearl Outage History
Uptime record, past incidents, and downtime history for Pearl.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 20% | 15 | 12 |
| July 2026 | 16.1% | 31 | 26 |
| June 2026 | 26.7% | 30 | 22 |
| May 2026 | 33.3% | 15 | 10 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Service Disruption - "500 Error" Reported for Some Users
Started: Jul 24, 5:27 PM
monitoring
As of 2:45 PM ET service has been restored and we will continue to monitor to ensure no further disruptions.
Jul 24, 6:48 PM
identified
As of 2:08 PM ET we've identified the issue as a result from a configuration change that was applied to enhance protocol security. Not all systems were included tin the configuration change, resulting in a service disruption. The configuration is being applied to the remaining devices and we expect service to be fully restored before 2:45 PM ET.
Jul 24, 6:17 PM
investigating
We are investigating reports from some customers who are experiencing a service disruption on Pearl Operations for web and are receiving a "500 Error" message in their browser. This incident started at 1:27 PM ET.
Jul 24, 6:10 PM
April 2026
Real-time session attendance status not reported correctly on Insights Dashboard - HiLink Classroom Only
Started: Apr 29, 1:20 PM
investigating
As of 10:33 AM ET we are seeing additional issues with the data in the Session Monitor. We believe it is still related to the original HiLink webhooks issue and we are investigating.
Apr 29, 3:51 PM
monitoring
As of 10:16 AM ET HiLink has implemented a fix for the webhooks. The issue originated from a change HiLink had made to enhance security, but inadvertently impacted the mechanism that allows Pearl to get session attendance status in their classroom.
Due to the how the status is shared between systems, Pearl's Session Monitor will not immediately reflect the corrected status counts. We are continuing to monitor and ensure resolution.
Apr 29, 3:48 PM
identified
At 9:43 AM ET we have identified the problem is related to webhooks with the HiLink Classroom. We've engaged HiLink's engineering team since the issue originated with and must be resolved by them.
Apr 29, 3:41 PM
investigating
We have discovered that the Session Monitor visualization on the Insights Dashboard was not accurately representing current session attendance status. We are actively investigating. It is believed that this should not affect the ability for tutors or students to join sessions.
Apr 29, 3:38 PM