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Pearl Outage History

Uptime record, past incidents, and downtime history for Pearl.

Checking current status...
15.2% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 16.7% 12 10
April 2026 10% 30 27
March 2026 50% 4 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

April 2026
Real-time session attendance status not reported correctly on Insights Dashboard - HiLink Classroom Only
minor

Started: Apr 29, 1:20 PM

investigating
As of 10:33 AM ET we are seeing additional issues with the data in the Session Monitor. We believe it is still related to the original HiLink webhooks issue and we are investigating.
Apr 29, 3:51 PM
monitoring
As of 10:16 AM ET HiLink has implemented a fix for the webhooks. The issue originated from a change HiLink had made to enhance security, but inadvertently impacted the mechanism that allows Pearl to get session attendance status in their classroom. Due to the how the status is shared between systems, Pearl's Session Monitor will not immediately reflect the corrected status counts. We are continuing to monitor and ensure resolution.
Apr 29, 3:48 PM
identified
At 9:43 AM ET we have identified the problem is related to webhooks with the HiLink Classroom. We've engaged HiLink's engineering team since the issue originated with and must be resolved by them.
Apr 29, 3:41 PM
investigating
We have discovered that the Session Monitor visualization on the Insights Dashboard was not accurately representing current session attendance status. We are actively investigating. It is believed that this should not affect the ability for tutors or students to join sessions.
Apr 29, 3:38 PM
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