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98.3%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Apple push notifications failing in about 3% of cases
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.
We will provide another update in 20 minutes.
identified
We have identified the root cause and are working towards a resolution. There was a slight change in how Apple's push notification connections work.
We will provide another update in 20 minutes.
investigating
**What’s happening:** Apple push notifications are failing in about 3% of cases.
"Unknown delivery error" or "APNS failed to provide a response" error responses may be seen.
**Who’s affected:**
• Customers using Apple Push Notifications
**Current Status:** We are investigating the issue and will provide an update in 20
July 2026
Message events on user and subscription profiles slow and timing out
minorSource not attested
Last archived state: resolved
View archived record details
investigating
**What’s happening:** Loading message events on the user and subscription profiles is timing out.
**Who’s affected:**
• Some customers may experience slow load times or timeouts when loading message events on the user profile
**Current Status:** We are investigating the issue and will provide an update in 30 minutes
Issue identified and additional resources being added
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause and are adding additional resources to better handle the load. Currently affected components are Journeys, Event Streams, and Outbound Data Integrations.
Journey / Event Streams/Outbound Data Integrations - delayed processing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are still investigating the issue. Journeys and Event Streams/ Outbound Data Integrations are delayed.
We will provide another update in 20 minutes.
investigating
We are still investigating the issue.
We will provide another update in 20 minutes
investigating
**What’s happening:** Journeys and webhook integrations are experiencing delayed processing.
**Who’s affected:**
All customers using Journeys or Webhook integrations are impacted.
**Current Status:** We are investigating the issue and will provide an update in 20 minutes.
Journeys - delayed processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently adding more resources, but we aware we are experiencing journeys, event streams and data export integration delays.
monitoring
We are currently adding more resources, but we aware we are experiencing event streams and data export integration delays.
monitoring
We are monitoring the system as data gets replicated across additional resources.
resolved
The issue has been resolved. All impacted systems are now operating normally.
monitoring
We continue to monitor the system as data gets replicated across additional resources.
monitoring
We continue to experience performance delays as more resources are added to our systems.
monitoring
In addition to Journeys and Message Event segment delays, Webhook delivery delays are currently ~1.2h.
We will provide another update in 20.
monitoring
We have applied fixes.
• Journeys is 30-45 minutes delayed
• Message event segments could take ~45 minutes to come online
identified
We have identified the root cause and are working towards a resolution.
We will provide another update in 20 minutes
investigating
**What’s happening:** Journeys processing is delayed
**Who’s affected:**
• All customers using the Journeys feature
**Current Status:** We are investigating the issue and will provide an update in 15 minutes
investigating
**What’s happening:** Journeys processing is delayed
**Who’s affected:**
• All customers using the Journeys feature
**Current Status:** We are investigating the issue and will provide an update in 15 minutes.
Event streams - Delayed Delivery
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.
We will provide another update in 15 minutes.
investigating
**What’s happening:** Some customers are experiencing delayed delivery of event streams and webhooks
**Who’s affected:** All customers using event streams and webhooks
**Current Status:** We are investigating the issue and will provide an update in 15 minutes
Users not progressing through journeys
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have performed the necessary mitigation and customer journeys are now progressing successfully. Some customers may experience a 5-10 minutes lag
identified
We have identified the root cause and are working towards a resolution. Customers may experience users not progressing through their Journeys
We will provide another update in 30 minutes.
June 2026
Analytics & Reporting - processing is delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness.
Analytics are delayed, but we’re processing the lag.
We will provide another update in 15 minutes.
investigating
**What’s happening:** Analytics and reporting could be delayed.
**Who’s affected:** All customers _may_ be affected
**Current Status:** We are investigating the issue and will provide an update in 15m
We have identified the root cause and are working towards a resolution.
We will provide another update in 15 minutes
investigating
**What’s happening:** Delivery of inteligent/timezone notifications will be delayed, we’re investigating the situation
**Who’s affected:**
• All customers _may_ be affected
**Current Status:** We are investigating the issue and will provide an update in 10 minutes
Dashboard - intermittent issues interacting with dashboard
majorSource not attested
Last archived state: resolved
View archived record details
investigating
**What’s happening:** Users may be experiencing issues interacting with the dashboard
**Who’s affected:**
• Customers interacting with the dashboard
**Current Status:** We are investigating the issue and will provide an update in [2 minutes]
