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93.9%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
87.1%
31
4
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've now hotfixed our servers removing at least the following issues you may experience:
Form Uploads should now work on all sites
File Manager within the editor should now work on all sites
Allow me to clarify the wording "hotfix".
We are currently releasing stable versions of our servers with all the fixes that our team has been working on - as this takes some time we've made the changes directly on the servers to enable functionality you've been without the last two days immediately. You should not experience any problems with this, but if you do please reach out to our support team who we in development are in close contact with.
You may still experience some trouble with interacting directly with our API's this will be addressed after this initial release.
Christopher Lassen
CTO, Mono Solutions
investigating
We've successfully patched relevant services on our site servers (the ones responsible for rendering and running your clients sites) - we are right now in the process of testing this thoroughly and in not too long we should be able to turn back on Form functionality on all websites - we'll be sure to post here as soon as this is live.
We are aware there may be some limitations to some of our API's, these should also be fixed as we start rolling out this change to all other servers.
Again we thank you for your patience.
Christopher Lassen
CTO @ Mono Solutions
investigating
We are continuing our work across our platform and want to give you an update on our progress.
Like many providers, we are seeing increased automated scanning activity targeting the recently disclosed PHP vulnerabilities. We have found no evidence of unauthorised access to our systems.
Since our last update, we have introduced additional security measures at the edge of our network, and added further monitoring and automated protections on our servers.
We are rolling out the remaining fixes in stages and verifying each step carefully, to keep our services stable while doing so. We will keep this incident open until that work is complete, and we will post another update as we make progress.
Thank you for your patience.
Christopher Lassen
CTO, Mono Solutions
investigating
We are continuing to investigate this issue.
investigating
For the sake of security our updates here will be deliberately vague.
We have completed all of the recommended mitigations for both vulnerabilities across our hosting platform, and all affected services have been restarted.
We will now look at the patch rollout for the remaining PHP versions on our platform, where publicly available.
Specific tools working with our PHP applications, makes our system an unlikely candidate for an attack with the current information we have.
We have no evidence that these vulnerabilities have been exploited on our platform. No action is needed from customers at this time.
Expect further updates here as we continue the investigation.
Christopher Lassen
CTO, Mono Solutions
investigating
Security advisory: critical vulnerabilities CVE-2026-109618 and CVE-2026-109619
To all our clients,
A few hours ago, we became aware of two vulnerabilities, CVE-2026-109618 and CVE-2026-109619. Both have a CVSS score of 9.2, which is rated Critical, and may allow unauthenticated remote code execution.
We have moved all available resources from other projects to address this risk. They will stay on this work until we are confident the risk has been mitigated.
The details of the vulnerabilities have not been published yet. The PHP Foundation has said it will release a fix at or before 16:00 CEST (UTC+2) today.
When the fix is released, the details of the vulnerabilities will become public too. We are following the situation closely so we can close any remaining gaps as soon as those details are known.
We are already putting additional protective measures in place.
We do not currently think it is necessary to shut down all services. As a precaution, however, we are making the following change:
- Customers Application, which handles form uploads on websites, will be temporarily shut down. While it is offline, you may have problems with:
- retrieving files that were uploaded through forms
- submitting forms
- accessing password-protected pages
We will post updates here as soon as we know more.
Christopher Lassen
CTO, Mono Solutions
investigating
We are currently investigating and following the updated on the critical exploits exposed today. More info to come.
The issue affecting Webmail, IMAP, and POP services has now been resolved according to our email provider. Email services should be operating normally again.
investigating
Our email provider is currently investigating an issue with Webmail, IMAP, and POP services at this time.
https://www.opensrsstatus.com/
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues with our third party email provider
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update from the email provider:
"Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."
investigating
We have received a new report from our email provider and the incident seems to still be active:
"We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again.
Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."
Email logins issues with our third party email provider
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP.
Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
July 2026
Issues with logging to the editor
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating some issues with logging into the editor.
Possible connection issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring the status of our infrastructure.
investigating
We are currently investigating some issues with some customers not able to login into the editor.
June 2026
Issues with email login
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.
investigating
Our email provider is investigating some issues with the webmail.
Degraded performance with the platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring the status.
identified
We are experiencing high traffic due to some attacks on our DNS and this could create some degraded performance while using the platform. We are investigating.
