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Mirakl Outage History

Uptime record, past incidents, and downtime history for Mirakl.

Checking current status...
90.1% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 93.3% 15 1
July 2026 87.1% 31 4
June 2026 90% 30 3
May 2026 93.3% 15 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Slow back-office responses on European region
minor

Started: Aug 13, 2:58 PM

monitoring
We are investigating a performance issue affecting back-office requests for some European platforms. API integrations are not affected by this issue. Our technical team has restored the service, and we are now closely monitoring the overall platform for stability.
Aug 13, 2:58 PM
July 2026
Back-office authentication partial outage
major

Started: Jul 24, 11:27 AM

monitoring
Authentication is functioning normally again based on our monitoring. We are continuing to closely monitor the situation and will provide a further update once we're confident the issue is fully resolved.
Jul 24, 11:39 AM
identified
We have identified the root cause of the authentication issues affecting back-office logins as an incident with a third-party authentication provider. API authentication is not impacted. We are closely monitoring the provider's resolution progress and will update this incident as soon as service is restored.
Jul 24, 11:32 AM
investigating
Our authentication system is experiencing significant issues affecting access to all our products. Our technical teams are actively investigating the root cause and working to restore service quickly as possible
Jul 24, 11:27 AM
June 2026
Mirakl SSO is out of service
critical

Started: Jun 26, 7:12 AM

monitoring
Our technical team has restored the service, and we are now closely monitoring the overall platform for stability.
Jun 26, 7:28 AM
identified
We have identified the root-cause of the outage, our technical team is working on restoring the service as soon as possible.
Jun 26, 7:21 AM
investigating
Our authentication system is experiencing significant issues affecting access to all our products. Our technical teams are actively investigating the root cause and working to restore service quickly as possible This issue does not affect API authentication and is limited to back-office authentication.
Jun 26, 7:12 AM
Offer synchronization delay - Back-office display only
minor

Started: Jun 11, 8:19 PM

identified
We are currently experiencing a delay in offer indexation. Some offers may appear out of sync in the Mirakl Back-Office. **APIs are not impacted and continue to return up-to-date data.** Our team is actively working on a fix. We will provide updates shortly.
Jun 11, 8:19 PM
May 2026
Mirakl Ads unavailable
critical

Started: May 21, 12:33 PM

monitoring
Our technical team has restored the service, and we are now closely monitoring the overall platform for stability.
May 21, 1:17 PM
identified
We have identified the root-cause of the outage, our technical team is working on restoring the service as soon as possible.
May 21, 12:54 PM
investigating
We are encountering a major outage on our product, our technical team is investigating the root cause and are working to restore service as quickly as possible.
May 21, 12:33 PM
Incident impacting offer updates
major

Started: May 15, 11:00 AM

identified
The pending offer changes have been successfully integrated for most of the impacted regions. We are finalizing the integration for South America, which should be completed within the next hour.
May 15, 3:09 PM
identified
We experienced an incident with one of our infrastructure providers on May 14th, between 6:00 AM and 9:00 AM UTC. It impacted our ability to integrate offer updates, causing a significant backlog of pending changes. We are actively working on integrating the pending changes. Impact: Offers may not be up to date in the back-office and via API endpoints OF51/52.
May 15, 11:00 AM
April 2026
Mirakl Catalog Platform - Degraded performance
minor

Started: Apr 9, 9:32 AM

monitoring
Our technical team has restored performance, and we are now closely monitoring the platform to ensure stability. Navigation and search within the catalog should now be back to normal.
Apr 9, 12:22 PM
identified
We have identified an incident affecting Mirakl Catalog Manager. Our technical team is working on restoring the performance as soon as possible. Navigation and search within the catalog may be degraded, resulting in errors or blank pages.
Apr 9, 9:32 AM
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