Daily provider-status observations and published incident history for Mintra.
Component incident
Mintra has an active component incident; no global outage is indicated. Verified .
Official provider source.
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88.6%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
85.7%
28
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our team has identified the issue, and practical questions have now been disabled for all Type-Specific ECDIS courses while we work on a resolution.
investigating
We are currently experiencing a temporary issue affecting the availability of Virtual ECDIS/Practice for type-specific ECDIS courses.
Our teams are aware and are currently investigating this.
We are aware of some delays for customers who use portal automations.
This may impact automatic enrolments of courses for users for customers using this functionality.
This is expected to clear and progress throughout the next 24 to 48 hours.
The following Virtual ECDIS Machines are currently unavailable.
- Chartworld eGlobe G2
- Consilium ECDIS G2
- Wärtsilä SAM CHARTPILOT
Practical Questions remain off for the above Type-Specific ECDIS exams.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Proctored Courses - Webcam Exam Images Delays
minorSource not attested
Last archived state: resolved
View archived record details
Trainingportal Proctoring Service
investigating
We are currently experiencing delays with some exam images for our webcam proctored courses.
You may experience a delay in receiving your certificate for these specific proctored courses while this is being resolved.
Standard / Non-Proctored courses are unaffected.
MYCERT Error
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a temporary issue affecting the availability of the MYCERT platform. We are investigating this issue.
July 2026
Trainingportal Performance / Error messages
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware that Trainingportal is experiencing performance issues and will show "An error occurred. Contact Administrator" or {"code": InternalServerError", "message" : "Unexpected error happened"} during login for some users.
This is being reviewed as a priority.
May 2026
Trainingportal Performance / 502 & 504 Errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware that Trainingportal is experiencing performance issues and will occasionally show 504 and 502 error messages.
This is being reviewed as a priority.
TPOS CouchDB Migration
Source not attested
Last archived state: resolved
View archived record details
identified
As part of migrating CouchDB instances. Trainingportal Offline remote sites operating fully offline will sync later in the day. Trainingportal Offline Sites will sync as normal.
TPOS may still be used as normal on board a remote site.
We expect synchronisations to take place later today and be fully synced by tomorrow (Tuesday).
April 2026
Trainingportal - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The system is currently performing slower than expected.
This is currently being investigated.
