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68.6%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
60.7%
28
11
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
23 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Missing/ duplicate BECS Direct Debits & Apple Pay transactions for Sale date 23rd July ( APAC region)
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once.
We are working to iden...
investigating
**Title:** Mindbody / Mindbody Payment Processing
**Status:** Investigating
**Message:** We are currently investigating an issue impacting Direct Debit/ACH transactions processed on **23 July**, which may have resulted in missing or duplicate transactions. Customers using **Mindbody Payments** in **Australia and New Zealand** may be affected.
We will provide updates as more information becomes available. Thank you for your patience and understanding.
Mindbody Web Software - Appointment Tab
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are experiencing slower than normal page load times and errors when attempting to load the appointments tab within the Mindbody Web Software.
Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PT.
Mindbody Services
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have implemented a fix to Mindbody services. Mindbody customers may experience slower than normal page load times and intermittent errors while services begin to recover.
We are monitoring to ensure system stability while services recover.
Our next update will be at 11:00AM PT
investigating
We are continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services.
Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services.
Our next update will be at 11:00AM PT.
investigating
We are investigating an issue impacting the Mindbody Services. Mindbody customers logging into Mindbody services with a new session are receiving an error. If a Mindbody customer is already logged into a Mindbody service they're experiencing slower than normal page load times and intermittent errors.
Our engineering teams are working to identify the issue and implement a fix as soon as possible. Thank you for your patience while we work to restore services.
Our next update will be at 11:00A...
Mindbody Web Software Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable.
The following update will be made as additional information becomes available.
identified
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software.
The following update will be made at 1:30PM PT, or as additional information becomes available.
identified
Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software.
Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.
Booker Payment Processing Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability.
Thank you for your patience as we worked to resolve this issue.
investigating
Our engineering teams continue to investigate. Thank you for your patience while we work to restore services.
The next update will be provided at 4:00PM PT, or as additional information becomes available.
investigating
Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services.
Our next update will be at 1:00PM PT.
investigating
Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded.
We will provide the next update at 11:30AM PT or as additional information becomes available.
iDeal and Apple Pay Payment Flows
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows.
Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.
June 2026
Booker Payment Processing - Mindbody Payments
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments.
We will provide additional updates at 11 AM PST or as more information becomes available.
Issues in the Mindbody Core Software as well as other services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App.
We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.
investigating
We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App.
Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App.
Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.
Site to Site Navigation Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor.
Thank you for your patience while we worked to resolve the issue.
identified
Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software.
The next update will be provided at 11:30AM PT, or as additional information becomes available.
Marketing Suite Automation issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved
investigating
We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button.
Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.
