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83.3%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
79.3%
29
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Ingest and Alerts are delayed
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an increase in aggregation time, which is impacting both the usage pipeline and alert evaluation time. Ingest availability is not impacted.
Current delay is roughly 4 mins starting at 07:14UTC.
Delayed Data Export for Draft Invoice and Invoice Breakdowns
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Data exports for draft invoices and invoice breakdowns are currently delayed. The pipeline has been mitigated, and backfills are in progress.
Contracts, finalized invoices, and other models are not impacted.
API Error Rates Elevated
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
API error rates have returned to normal, and the team is continuing to monitor.
investigating
We are investigating elevated error rates on our API. Ingest is not impacted.
Support Portal Unavailable
Source not attested
Last archived state: resolved
View archived record details
investigating
Our support portal is currently unavailable. We're investigating a fix.
Username/password auth not working
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We've deployed a fix and auth is now working.
identified
We've identified the issue and are working on resolving ASAP. We are hearing some reports of SAML auth also being down.
investigating
We're seeing errors in our web authentication. SAML log-in is currently unaffected. We are investigating
Elevated API Errors and Alerts Latency
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates have recovered. We've identified the issue and have rolled back the issue. We're continuing to monitor
investigating
Metronome's API and alerts are experiencing elevated error rates and latency. We are investigating.
Elevated API Errors and Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
API errors have recovered, and we are actively monitoring.
investigating
Metronome's API is experiencing elevated error rates and latency as of 21:58 UTC. We are investigating.
Some customers missing July draft invoices
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We believe all July draft invoices are now appearing as expected. We are working to confirm this, as well as verify additional impact details.
identified
We have identified some end customers are missing their July draft invoice. For these customers, some spend based alerting that depends on the draft invoice will be delayed until the invoice is re-created. These invoices are also not visible via data export, the UI or API.
We're working to create these invoices now, and will be reaching out to clients impacted directly with more information.
investigating
We are investing reports of some end customers missing their July draft invoices in the UI and API. We will follow-up with more details as we know more.
