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Metronome Outage History

Uptime record, past incidents, and downtime history for Metronome.

Checking current status...
85.7% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 100% 15 0
July 2026 71% 31 9
June 2026 93.3% 30 2
May 2026 86.7% 15 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Ingest and Alerts are delayed

Started: Jul 28, 10:06 AM

investigating
We are investigating an increase in aggregation time, which is impacting both the usage pipeline and alert evaluation time. Ingest availability is not impacted. Current delay is roughly 4 mins starting at 07:14UTC.
Jul 28, 10:06 AM
Delayed Data Export for Draft Invoice and Invoice Breakdowns
major

Started: Jul 27, 7:16 PM

monitoring
Data exports for draft invoices and invoice breakdowns are currently delayed. The pipeline has been mitigated, and backfills are in progress. Contracts, finalized invoices, and other models are not impacted.
Jul 27, 7:16 PM
API Error Rates Elevated
major

Started: Jul 21, 9:53 PM

monitoring
API error rates have returned to normal, and the team is continuing to monitor.
Jul 21, 11:22 PM
investigating
We are investigating elevated error rates on our API. Ingest is not impacted.
Jul 21, 9:53 PM
Support Portal Unavailable

Started: Jul 10, 5:08 PM

investigating
Our support portal is currently unavailable. We're investigating a fix.
Jul 10, 5:08 PM
Username/password auth not working
critical

Started: Jul 8, 10:32 PM

monitoring
We've deployed a fix and auth is now working.
Jul 8, 10:45 PM
identified
We've identified the issue and are working on resolving ASAP. We are hearing some reports of SAML auth also being down.
Jul 8, 10:43 PM
investigating
We're seeing errors in our web authentication. SAML log-in is currently unaffected. We are investigating
Jul 8, 10:32 PM
Elevated API Errors and Alerts Latency
major

Started: Jul 8, 5:53 PM

monitoring
Error rates have recovered. We've identified the issue and have rolled back the issue. We're continuing to monitor
Jul 8, 6:22 PM
investigating
Metronome's API and alerts are experiencing elevated error rates and latency. We are investigating.
Jul 8, 5:53 PM
Elevated API Errors and Latency
minor

Started: Jul 7, 10:13 PM

monitoring
API errors have recovered, and we are actively monitoring.
Jul 7, 10:28 PM
investigating
Metronome's API is experiencing elevated error rates and latency as of 21:58 UTC. We are investigating.
Jul 7, 10:13 PM
Some customers missing July draft invoices
minor

Started: Jul 2, 2:53 PM

monitoring
We believe all July draft invoices are now appearing as expected. We are working to confirm this, as well as verify additional impact details.
Jul 2, 3:56 PM
identified
We have identified some end customers are missing their July draft invoice. For these customers, some spend based alerting that depends on the draft invoice will be delayed until the invoice is re-created. These invoices are also not visible via data export, the UI or API. We're working to create these invoices now, and will be reaching out to clients impacted directly with more information.
Jul 2, 3:24 PM
investigating
We are investing reports of some end customers missing their July draft invoices in the UI and API. We will follow-up with more details as we know more.
Jul 2, 2:53 PM
May 2026
Elevated API Errors and Latency
minor

Started: May 28, 4:50 AM

monitoring
May 28, 4:50 AM
Elevated API Errors and Latency
minor

Started: May 27, 8:29 PM

monitoring
May 27, 9:46 PM
investigating
May 27, 9:08 PM
investigating
May 27, 8:29 PM
Delayed Alerts
minor

Started: May 7, 8:05 PM

monitoring
May 7, 8:05 PM
Delayed/Unavailable Alerts
major

Started: May 2, 1:21 AM

monitoring
May 2, 5:31 AM
identified
May 2, 4:19 AM
resolved
May 2, 2:47 AM
investigating
May 2, 1:21 AM
April 2026
Investigating delay creating new billable metrics
minor

Started: Apr 6, 6:55 PM

investigating
Apr 6, 6:55 PM
Elevated API error rate
major

Started: Apr 4, 4:37 AM

monitoring
Apr 4, 5:25 AM
investigating
Apr 4, 4:37 AM
Alerts and Notifications Delayed
major

Started: Apr 2, 10:23 PM

monitoring
Apr 3, 7:33 AM
identified
Apr 3, 5:36 AM
identified
Apr 3, 3:17 AM
identified
Apr 3, 1:53 AM
identified
Apr 3, 12:53 AM
identified
Apr 2, 11:51 PM
identified
Apr 2, 10:23 PM
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