Looking for an update now? Check the current status, or follow Maze for future changes.
96.6%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Calendar availability not showing when creating recruitment links
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're investigating an issue where creating or editing a recruitment link in moderated studies, teammates' calendars may incorrectly show as "not connected," which can affect the availability applied to that link. Already-published links and participant booking are not affected. We're working on a fix and will update here once resolved.
Video streams unresponsive in Observer Rooms
Source not attested
Last archived state: resolved
View archived record details
monitoring
Video streaming in moderated observer rooms has been restored. We're continuing to monitor to ensure stability.
investigating
Our team is currently investigating an issue preventing video streaming in observer rooms of moderated interview sessions.
AI Moderated studies aren't functioning correctly
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our Engineering Team is continuing to work toward restoring full functionality for AI Moderated studies as quickly as possible.
We’ve now identified the scope of the issue. The following areas are currently affected:
• **AI Moderated interactions and study links**
• **AI Moderated studies with image stimuli**
We’ll continue to provide updates as soon as more information becomes available.
investigating
We’re currently experiencing an issue affecting AI Moderated studies. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
We’re sorry for the disruption and appreciate your patience. We’ll share further updates as soon as we have more information.
Prototype test 'goal-based' tasks are not consistently auto-completing
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently experiencing issues where 'goal-based' prototype tasks are not always successfully completing for participants when they reach the goal screen. Our team is investigating the issue now and we'll provide more updates as soon as possible.
July 2026
AI Moderated conversations
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where some users may be unable to preview and start AI Moderated conversations.
Our Engineering team is actively working to identify the root cause and restore full functionality. We will provide further updates as more information becomes available.
June 2026
Delays in transcript generation on unmoderated studies
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've implemented a fix for this issue. Transcripts on unmoderated studies should now generate as expected. We're continuing to monitor the fix.
investigating
We're currently investigating an issue with delays in transcripts being generated on unmoderated study sessions that contain Clips audio. Our apologies for the disruption this caused. We'll continue to provide updates as soon as possible.
Maze app experiencing longer load times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring recovery from a brief period of increased error rates and latencies on the Maze app.
investigating
We are currently investigating an issue causing longer than usual load times in the Maze app. Our Engineers are actively working to resolve this. We will provide updates as more information becomes available.
Clips and transcripts aren't loading in results
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Clips and transcripts are currently not loading in results. Our team is actively working to fix this and we'll keep you updated as soon as we have more information. Thank you for your patience.
May 2026
Some Figma prototypes fail to load in unmoderated studies
