Delay in bookings syncing with our lighting and passage system
Last archived state: resolved
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monitoring
The fix is working and the bookings are being sent to the hardware. If you are concerned about specific bookings you can check the booking detail view in green admin. If there is no warning shown, the booking has reached the hardware.
For some venues, we are experiencing slow response times which means it might take a few hours longer for all bookings to reach the hardware.
monitoring
The fix has been deployed and is working. The bookings will pass to the hardware over the coming two hours or quicker. We will update once the issue is completely resolved and all booking have reached the hardware.
identified
Important notice: The QT app is working as intended, meaning you can manually unlock doors and turn on lights for affected courts and bookings until a fix is in place.
identified
Our team is continuing to work as fast as they can to restore normal syncing between MATCHi and our lighting and entrance system to ensure that bookings are processed instantly and as expected.
In short, the issue is causing a pile-up of bookings, which means they are not being sent to our lighting and entrance provider as expected, resulting in delays in syncing.
We're sorry for any inconvenience this may cause and will update as soon as a fix is in place.
identified
We are continuing to work on a fix for this issue.
identified
We are investigating a delay in bookings syncing with our lighting and passage system. Some customers may experience up to a 15–20 minute delay before bookings are reflected on-site.
We have identified a potential cause related to a recent upgrade and are working to implement a fix.