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92.9%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Issues with opening files
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to work with the third-party provider to resolve the issue. At this stage, we are awaiting further information from them as part of their review process.
We will provide our next update as soon as we have additional information to share or there is a significant change to the situation. Thank you for your patience.
investigating
We are investigating an issue affecting some customers. The problem may be related to an external provider, and we are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
identified
We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.
identified
We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.
Workflow degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
Fix applied, we are waiting for the service to return to normal.
identified
We’ve identified the issue affecting Workflows and are working on a fix.
investigating
We have identified a problem affecting Workflows.
The Infrastructure team is actively investigating.
We will share more information as soon as we have updates.
June 2026
Workflow degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue was fixed, and we can confirm that services are working correctly again. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
identified
Fix applied, we are waiting for the service to return to normal.
identified
We’ve identified the issue affecting Workflows and are working on a fix.
investigating
We have identified a problem affecting Workflows.
The Infrastructure team is actively investigating.
We will share more information as soon as we have updates.
May 2026
LiveChat - Issues with reports from Export Raw Data
