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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Liquid Web Cloudsites Engineers continue to monitor this situation closely. Cloudsites Customers hosting Wordpress websites are strongly encouraged to confirm that all Wordpress websites, including those in staging or development, have been updated to the latest minor version of Wordpress released on September 22nd in order to protect the website from this exploit. Customers with automatic security updates enabled should receive the applicable update automatically; however, we recommend verifying the currently running WordPress version.
For additional information, please refer to the official WordPress security announcements:
https://wordpress.org/news/2026/09/wordpress-7-1-2-release/
https://wordpress.org/documentation/wordpress-version/version-7-1-2/
If you have any questions or need assistance with the update process, please contact our Support team. You can reach us through the following channels:
Live Chat via the Customer Portal: https://my.liquidweb.com/
Email: support@liquidweb.com
We appreciate your patience and understanding as we work to secure your services.
identified
Our Engineering team continues to assess and work on the WordPress security vulnerabilities across our hosting fleet.
A new critical vulnerability, CVE-2026-87902, has been disclosed. WordPress 7.1.2 includes the security fix for this vulnerability.
Recommended Action for Customers
We strongly advise all customers managing WordPress installations to update to WordPress version 7.1.2 immediately.
We will continue to monitor the situation closely and provide further updates as new information becomes available.
investigating
WordPress has identified a critical security vulnerability designated as "Click2Shell" affecting all WordPress versions prior to 7.1.1. This vulnerability can enable unauthenticated Remote Code Execution (RCE) when a logged-in administrator visits a specially crafted link.
Current Status & Hosting Actions
Our engineering team is currently assessing our entire hosting fleet and determining next steps.
There are currently no known workarounds for this vulnerability other than upgrading to the latest version of WordPress.
Recommended Action for Customers
We strongly advise all customers managing WordPress installations to review their environments immediately and update to WordPress version 7.1.1.
We will continue to monitor the situation closely and provide further updates as new information becomes available.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Disruption in Lansing Affecting PHP 7.2
minorSource not attested
Last archived state: resolved
View archived record details
LAN
monitoring
Following our recent mitigation efforts, we have observed continued infrastructure stability over the past several hours across the CloudSites environment in our Lansing Data Centre.
Service performance has significantly improved, though our Operations and Network teams remain actively monitoring the environment to ensure ongoing reliability. However, some websites may continue to experience intermittent connectivity or slower load times while mitigation efforts remain ongoing.
If you cont...
identified
We have identified the cause of the connectivity issues affecting some websites in our Lansing Data Center as a network-related event impacting portions of the CloudSites infrastructure.
Our Operations and Network teams have implemented additional mitigation measures and increased infrastructure capacity. Service stability has improved, however, some websites may continue to experience intermittent connectivity or slower load times while mitigation efforts remain ongoing.
Our teams continue...
investigating
We are currently investigating an issue affecting websites using PHP 7.2 in our Lansing Data Center. During this time, affected websites may fail to load or experience connectivity issues.
Our Operations team is actively investigating the issue to identify the root cause and restore service stability as quickly as possible.
If you have any questions or require assistance, please contact us via chat or open a support case through my.liquidweb.com.
We appreciate your patience and understandi...
Service disruption at the Phoenix Data Center
criticalSource not attested
Last archived state: resolved
View archived record details
PHXPHXPHXPHXPHX
monitoring
We have restored all services and observed continued stability. We will keep a close eye on the platform and continue to update this page with any new developments.
monitoring
Cloudsites services within our Phoenix Data Center have been restored, and all customer-facing services are currently operating normally.
Our engineers have completed recovery of the remaining affected systems, and monitoring indicates that services are healthy and stable. We will continue to closely monitor platform performance for a period of time to ensure the environment remains stable.
We appreciate your patience and understanding throughout the recovery process. We will provide a fina...
monitoring
Engineers have made significant progress in restoring Cloudsites services within our Phoenix Data Center. We have identified the root cause of the connectivity challenges affecting the platform and have implemented corrective measures to address the issue.
Cloudsites services are recovering, and our teams are closely monitoring stability and performance as services continue to be restored. We are encouraged by the progress made so far and remain focused on returning the platform to full oper...
identified
Our Systems and Network Engineering teams remain actively engaged in restoring Cloudsites services within our Phoenix data center. Engineers are currently focused on the networking components of the Cloudsites infrastructure, working to restore the remaining services and bring the environment back to full operation.
We understand the impact this ongoing situation has on your operations and sincerely appreciate your continued patience and understanding.
We will continue to provide updates a...
identified
Our Systems and Network Engineering teams continue working actively to restore Cloudsites services in our Phoenix, Arizona data center. We have made progress in bringing the underlying storage back online and are now focused on restoring the networking aspects of the environment.
Teams are continuing to bring remaining components online in a controlled manner, monitoring stability and performance at every step to ensure restored services remain secure as additional systems recover.
We under...
identified
Our Systems and Network Engineering teams continue to actively work on restoring Cloudsites services in our Phoenix, Arizona data center. While restoration efforts are progressing, Cloudsites services remain unavailable for some customers at this time.
Teams are continuing to bring systems and network components back online in a controlled manner while closely monitoring their stability and performance. We are taking a measured approach to ensure restored services remain stable as additional...
identified
While service has been restored for many customers in our Phoenix, Arizona data center, Cloudsites services remain unavailable at this time. Our Systems and Network Engineering teams are continuing to work through the remaining issues and are making steady progress toward restoring service.
As systems and network components come back online, our teams are monitoring them closely to help ensure they remain stable and continue operating as expected. We are taking a careful approach as restorat...
identified
While service has been restored to many customers, the Cloudsites services in the data center remain down at this time. Systems and Network Engineers are engaged and are working to resolve the issue as quickly as possible. We apologize for the ongoing service impact, and we thank you for your continued patience throughout this event. We will provide a further update as soon as it is available.
monitoring
Internal ambient temperatures in our Phoenix, Arizona data center have continued to moderate and onsite Nexcess Engineers have begun to restore service to networking equipment and other services. Our Senior Engineering and Leadership teams are actively monitoring the situation and will continue to protect customer infrastructure and reduce the risk of hardware damage or data loss where necessary, however at this time customers should begin to see network service restoring to their environments.
identified
Dear Valued Customer,
We are continuing to work closely with our provider as they address the elevated temperatures at the Phoenix facility. Progress is being made, and temperatures are continuing to come down as cooling systems are restored and additional mitigation efforts are put in place.
We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations. We will continue to provide updates as the situation progresses.
F...
identified
Dear Valued Customer,
Update: Our teams are continuing to work closely with our data center provider at the Phoenix location. Our data center teams and on-site vendors continue working to restore adequate cooling.
As part of our ongoing mitigation efforts, we are gracefully shutting down impacted systems where necessary to help protect customer data and reduce the risk of data corruption or hardware-related issues while temperatures remain elevated.
We apologize for the disruption and ap...
identified
Dear Valued Customer,
We are currently responding to a critical cooling issue affecting our Phoenix data center facility. If your services are hosted on Cloud Sites Phoenix. Your sites will remain unavailable until the underlying issue is fully resolved
A major chiller equipment failure has significantly reduced cooling capacity within the facility, and temperatures are continuing to rise. With external temperatures expected to reach approximately 100°F today, there is an increased risk o...
investigating
We are currently investigating network issues affecting servers in our Phoenix Data Center. During this time, you may experience connectivity disruptions or degraded performance.
Our engineers are actively working to identify the root cause and restore service stability as quickly as possible.
If you have any questions or require assistance, please contact us via chat or open a support case through my.liquidweb.com.
We appreciate your patience and understanding while we work to resolve thi...
July 2026
Degraded Services on affecting Cloudsites
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented the mitigation steps to help keep the service stable, and our Engineering team is continuing to monitor the environment to ensure services remain stable.
All affected sites have recovered and are operating normally. Please feel free to contact our support team if you encounter any further issues.
investigating
We are currently investigating reports of websites loading slowly or being temporarily unavailable. Our team is actively working to identify the cause and restore normal service as quickly as possible.
We will continue to provide updates here as we make progress.
monitoring
A fix has been implemented, and our Engineering team is monitoring to confirm services remain stable.
investigating
We are currently investigating a Website issue with our Cloud Sites Services, which is impacting our hosting environments. Our engineering team is currently investigating the issue at this time.
Degraded Services on affecting Cloudsites
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services have been restored, and websites are currently loading as expected. Our Network team is continuing to investigate the underlying cause and is actively monitoring the environment to ensure stability.
At this time, all services appear to be operating normally. If you experience any issues or need assistance, please contact our Support team.
identified
The issue has been identified, and our engineering team is actively working on a fix.
If you have any questions, please do not hesitate to get help through LiveChat or by submitting a Case, and our team will be happy to assist you.
investigating
We are currently investigating a Website issue with our Cloud Sites Services, which is impacting our hosting environments. Our engineering team is currently investigating the issue at this time.
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
Services have been restored, and websites are currently loading as expected. Our Network team is continuing to investigate the underlying cause and is actively monitoring the environment to ensure stability.
At this time, all services appear to be operating normally. If you experience any issues or need assistance, please contact our Support team.
identified
Our teams continue to work diligently to assess the impact of the recently disclosed WordPress Core vulnerabilities and verify that appropriate mitigation measures are in place. We remain actively engaged in our investigation and are monitoring the situation for any new developments.
We will continue to closely monitor the situation and take any additional steps necessary to maintain system security and stability. If you need assistance or have any concerns, please contact our Support team.
investigating
On July 17th Wordpress.org announced two critical remote code execution (RCE) vulnerabilities commonly known as WP2Shell. These vulnerabilities exist in Wordpress Core and allow an unauthenticated request to execute arbitrary code on the target website.
Customers running the Wordpress versions below are strongly advised to upgrade to latest version shown as soon as possible:
Wordpress 6.8.x; fixed in 6.8.6
WordPress 6.9.x; fixed in 6.9.5
WordPress 7.0.x; fixed in 7.0.2
WordPress 7.1 bet...
Infrastucture down issues at Phoenix Data Center
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing continued improvement in network connectivity as the affected links begin to recover. All customer websites and servers remain online and accessible.
The scheduled maintenance is still in progress, and our Engineering team is actively monitoring the environment to ensure connectivity is fully restored. We will continue to provide updates as additional information becomes available.
Need help? Chat with us or create a case via my.liquidweb.com.
We appreciate your patience and ...
identified
We are investigating an issue affecting connectivity between our Phoenix Data Center and internal services. We have identified that the issue is related to network connectivity with an upstream provider during a scheduled maintenance window.
At this time, customer-facing services are expected to remain accessible from public networks, and we have not identified a widespread impact to externally accessible services. Our Engineers are actively working with the upstream provider to restore full...
investigating
We are investigating issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability.
Need help? Chat with us or create a case via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
May 2026
Degraded Services on affecting Cloudsites
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have identified the issue and were able to restore services. We will continue to monitor our services to ensure that things remain stable.
investigating
We are currently investigating an issue that is impacting service for a subset of cloudsites customers. We are engaged with our system engineers to address the issue and are working to restore service.
Let's Encrypt Service Interruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
Let's Encrypt has updated their status post indicating that they are resuming their typical issuance of certificates.
We will continue to monitor to see if there are any changes in their status going forward
investigating
We have been made aware of an incident that is affecting Let's Encrypt. The third party SSL provider is currently not issuing SSL certificates as they investigate the issue further.
More information is available at at Let's Encrypts status page here: https://letsencrypt.status.io/
If you have any additional questions please reach out to our support team and we will be happy to assist
