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98.2%of 55 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our team is continuing to work on a remediation for this issue. We will continue to provide updates as our team progresses.
identified
Our team has identified the underlying root cause and will be implementing a fix shortly.
investigating
Our automated monitoring and observability tools have identified degraded performance of the Lattice Application. We are investigating the issue and will provide an update within 15 minutes.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error
majorSource not attested
Last archived state: resolved
View archived record details
Lattice Application
monitoring
A fix has been deployed. Admins viewing Compensation Cycle Recommendations should refresh the page and see data successfully. We will continue monitoring for the time being.
identified
Our team has identified the underlying root cause and and is implementing a fix to resolve the error admins see on the Compensation Cycle Recommendations page.
investigating
Lattice is currently experiencing an incident on the admin Compensation Cycle Recommendations page. The Recommendations table is showing a "Something Went Wrong" error.
Automated Review Cycle Schedule Delays
majorSource not attested
Last archived state: resolved
View archived record details
identified
Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.
identified
Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.
investigating
Lattice is experiencing a disruption in automated review cycle schedules. All review cycles on an automated timeline have not moved their state forward and automated reminders have not sent since Thursday.
Our team is actively working to identify the underlying root cause and implement a solution.
Slack Settings Deactivated for Some Users
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.
Issues saving Default role Field-Level Permissions
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team has identified the underlying root cause and will be implementing a fix shortly.
investigating
After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.
May 2026
Login and page loading issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.
April 2026
Intercom Chat Bot down
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
investigating
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Some admins may see errors on the Results of a Review Cycle.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
Something Went Wrong errors on Goals pages
majorSource not attested
Last archived state: resolved
View archived record details
identified
Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.
March 2026
Shared review packets showing calibrated score
minorSource not attested
Last archived state: resolved
View archived record details
identified
When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.
AI Agent intermittently not responding to requests
minorSource not attested
Last archived state: resolved
View archived record details
identified
A solution has been identified and a fix is being implemented.
investigating
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
