Lattice Outage History
Daily status observations, past incidents, and reported issue history for Lattice.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 80% | 25 | 5 |
| July 2026 | 100% | 31 | 0 |
| June 2026 | 100% | 30 | 0 |
| May 2026 | 100% | 5 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error
Started:
Lattice Application
monitoring
A fix has been deployed. Admins viewing Compensation Cycle Recommendations should refresh the page and see data successfully. We will continue monitoring for the time being.
identified
Our team has identified the underlying root cause and and is implementing a fix to resolve the error admins see on the Compensation Cycle Recommendations page.
investigating
Lattice is currently experiencing an incident on the admin Compensation Cycle Recommendations page. The Recommendations table is showing a "Something Went Wrong" error.
Automated Review Cycle Schedule Delays
Started:
identified
Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.
identified
Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.
investigating
Lattice is experiencing a disruption in automated review cycle schedules. All review cycles on an automated timeline have not moved their state forward and automated reminders have not sent since Thursday.
Our team is actively working to identify the underlying root cause and implement a solution.
Slack Settings Deactivated for Some Users
Started:
investigating
Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.
Issues saving Default role Field-Level Permissions
Started:
identified
Our team has identified the underlying root cause and will be implementing a fix shortly.
investigating
After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.
May 2026
Login and page loading issues
Started:
investigating
Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.
April 2026
Intercom Chat Bot down
Started:
identified
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
investigating
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Some admins may see errors on the Results of a Review Cycle.
Started:
identified
The issue has been identified and a fix is being implemented.
Something Went Wrong errors on Goals pages
Started:
identified
Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.
March 2026
Shared review packets showing calibrated score
Started:
identified
When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.
AI Agent intermittently not responding to requests
Started:
identified
A solution has been identified and a fix is being implemented.
investigating
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
Review packets showing pre-calibrated scores
Started:
identified
Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.