Lattice Outage History
Uptime record, past incidents, and downtime history for Lattice.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 96% | 25 | 1 |
| April 2026 | 90% | 30 | 3 |
| March 2026 | 90.3% | 31 | 3 |
| February 2026 | 100% | 5 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Login and page loading issues
Started: May 5, 9:45 AM
investigating
Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.
May 5, 9:45 AM
April 2026
Intercom Chat Bot down
Started: Apr 14, 12:59 PM
identified
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
Apr 14, 1:05 PM
investigating
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Apr 14, 12:59 PM
Some admins may see errors on the Results of a Review Cycle.
Started: Apr 9, 1:49 AM
identified
The issue has been identified and a fix is being implemented.
Apr 9, 1:49 AM
Something Went Wrong errors on Goals pages
Started: Apr 8, 4:48 PM
identified
Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.
Apr 8, 4:48 PM
March 2026
Shared review packets showing calibrated score
Started: Mar 26, 10:49 PM
identified
When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.
Mar 26, 10:49 PM
AI Agent intermittently not responding to requests
Started: Mar 26, 8:35 PM
identified
A solution has been identified and a fix is being implemented.
Mar 26, 8:48 PM
investigating
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
Mar 26, 8:35 PM
Review packets showing pre-calibrated scores
Started: Mar 25, 11:17 PM
identified
Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.
Mar 25, 11:17 PM