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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
Password changes from account settings are currently failing for all users. Affected attempts do not take effect. Your existing password remains active and your account is not impacted.
If you need to change your password now, use “Forgot password” on the sign-in page. That flow is working normally and will let you set a new password.
We’ve identified the cause and are working on a fix.
We are no longer observing email delivery failures. Thank you for your understanding.
monitoring
We are continuing to monitor for any further issues.
monitoring
We're noticing an improvement in email delivery. We keep monitoring the situation.
investigating
We are continuing to investigate this issue.
investigating
We are observing mail delivery issues related to a third party provider. Emails sent by the platform, including authentication-related emails are currently not being delivered. We are monitoring the situation.
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Samples Marketplace purchase issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue regarding purchase of new samples. Downloads of already purchased and free samples are not affected.
Issues with Samples purchases
minorSource not attested
Last archived state: resolved
View archived record details
identified
A temporary fix has been implemented and deployed.
Users that click download on a pack/sample and consume a credit will now be able to download it seamlessly. However, recently bought packs and samples will not appear in the user's collection. We are still working with our service provider to fully resolve this issue.
identified
We are still working with our service provider to mitigate this issue.
New downloads of samples fail to be added to your Downloads collection. A page refresh allows to download them after (or before) getting the error. Once the issue is fixed they will appear in your Downloads as expected.
investigating
We are currently investigating an issue regarding purchase of new samples. Downloads of already purchased and free samples are not affected.
