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93.1%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Lag on data warehouse exports
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently investigating a delay with our data warehouse exports. We will post an update soon.
Workflow run log delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating delays of availability of workflow run logs in the Dashboard and V1 API. Currently we're seeing delays of up to 18 minutes for some run logs.
Workflow processing and message delivery errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Workflow processing and message delivery is operational again. We are continuing to monitor closely.
identified
We've shipped a fix and are beginning to see recovery. We are continuing to monitor closely.
investigating
We're currently investigating errors processing notification workflows and sending messages for some customers.
Workflow engine outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering.
We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.
identified
We've identified the issue with the service and are actively working on a fix.
We're seeing workflows and message deliveries process again at the usual rate.
investigating
We're currently investigating an issue with our service. We'll have an update soon.
July message data delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Message data synchronization into downstream customer data warehouse destinations is delayed for messages created after 8 PM ET on June 30, 2026. We have implemented a fix. We expect the issue to be fully resolved following the nightly synchronization job scheduled on July 2nd, 2026.
June 2026
Workflow run event log delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently investigating an issue with some workflow logs being delayed.
resolved
We've completely recovered any lag on workflow logs and we are back to normal.
investigating
We're still investigating delays affecting workflow run event logs.
investigating
We're still investigating delays affecting workflow run event logs.
investigating
We're still investigating delays affecting workflow run event logs.
investigating
We are investigating delays processing workflow run event logs.
Elevated errors connecting to the Knock V1 Websocket API
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have shipped a fix and are seeing resolution in websocket connections. We are continuing to monitor closely.
investigating
We're currently investigating elevated error rates connecting to the V1 Websocket API. Realtime behavior for in-app feed and guides is degraded as a result.
Workflow run log delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating delays in ingesting workflow run logs and triggering outbound webhooks from workflow run events.
Delayed processing of workflow logs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We intermittently experienced delayed workflow logs between ~09:00 AM UTC and ~01:45 PM UTC today (2026/06/15). This was caused by some internal changes in how we fan out workflow logs, which caused consumers to get temporarily backlogged. The peak delay we experienced before processing workflow logs was around 15 minutes, but we intermittently saw delays of up to 5-6 minutes.
This affected
1. Logs showing up in the dashboard.
2. Workflow batch mappings.
We saw complete resolution at 01...
Elevated response times loading some log data
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have shipped a fix and we are seeing recovery of log data load times. We are continuing to monitor closely before resolving.
investigating
We're seeing elevated response times loading some log data. This is leading to slower page loads in the Dashboard and slower responses from some V1 API endpoints.
