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98.2%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Keeper iOSKeeper Web Vault (US)Keeper AndroidKeeper Desktop AppKeeper Browser Extensions
monitoring
The 2FA issues are down stream. AWS has reached out the aggregator that works with the carriers on this issue.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Keeper Gateway and KSM API errors
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware of Keeper Gateway and KSM connection errors due to "invalid client version" responses. We have identified the issue and it will be resolved in a few minutes.
June 2026
GovCloud region maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
Maintenance updates in the US GovCloud region are in progress which are causing unexpected API errors. The issues will be resolved shortly.
Direct record sharing enforcement issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware of an issue with direct record sharing for enterprise users as a result of yesterday's Vault 18.3 update. We will issue a patch before 12PM PST. To work around the issue, you can click the "Can share to users outside the enterprise" option in Role enforcements, or just use the Desktop App.
March 2026
Resolved: KeeperPAM Connection Errors in US Data Center
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the KeeperPAM connection stability. We will update this case with additional details soon.
identified
We have identified the cause of the KeeperPAM connection errors which are related to a networking issue within the AWS ECS environment. We are actively troubleshooting with the AWS support team and will update the ticket as soon as there is a status update.
investigating
We are investigating errors in establishing KeeperPAM connections in the US Data Center.
KeeperPAM Connection Errors in US Data Center
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing KeeperPAM connection errors in the US Data Center. It will be resolved shortly.
