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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Scheduled reports in Insights & Analytics are failing to send
A fix has been implemented and we are monitoring. Insights & Analytics access is back up.
identified
The issue has been identified and a fix will be implemented at 12:00pm PT. Insights & Analytics will be down for approximately 5 minutes during this update.
investigating
We are investigating an issue impacting scheduled report deliveries for customers on the new Insights & Analytics experience. Standard reporting and manual data exports remain unaffected.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Missing Smart Alert Emails
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.
July 2026
Dynamic Number Insertion (DNI) Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has identified and resolved the underlying issue. Services have been restarted and number swapping and call attribution are being restored. We are actively monitoring to confirm full recovery
investigating
We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time.
Our engineering teams are actively working to restore service.
Signal file processing delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Signal file processing has now been resumed and we are monitoring to ensure all queued files are processed as expected.
investigating
Invoca is currently experiencing a delay in Signal file processing (both manual and automated file imports) beginning July 8, 2026 at 10:30 AM PT, with normal service expected to resume between 3:00–6:00 PM PT today. All files submitted during this window are queued and will process automatically with no action required. All other Signal-related services are operating normally.
June 2026
EU Reports and Dashboards
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks.
Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing.
Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes ...
May 2026
AWS US East Regional Outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
monitoring
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
monitoring
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
April 2026
Invoca UI Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
investigating
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
