A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting Universal DDI in the Europe https://portal.eu.infoblox.com.
Impact: Customers may encounter errors when accessing DNS and DHCP pages in the Infoblox Portal and may be unable to update related configurations.
DNS and DHCP protocol services are not impacted at this time.
We are actively working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available. If you are experiencing any production impact related to this issue, please contact Infoblox Support.
September 2026
Diagnostic Tools intermittently failing in Infoblox Portal for North America
We are currently investigating an issue with Diagnostic Tools failing intermittently in Infoblox Portal for North America (https://portal.infoblox.com)
Impact: This can impact the ability to take DNS Traffic Capture, viewing configuration files etc.
Due to an ongoing issue with AWS services in the Bahrain region, Threat Defense DNS traffic originating from the Bahrain site has been temporarily rerouted to the nearest available sites to ensure service continuity.
Impact: Customers attempting to connect to our Global and Regional Anycast IP addresses (52.119.41.100, 52.119.41.61, 103.80.6.100 & 103.80.6.61) may experience traffic being rerouted to the nearest sites. Please note that no service interruption is expected.
Please follow the KB article https://support.infoblox.com/s/article/DNS-Traffic-Rerouting-Due-to-AWS-Issue-in-Bahrain-Region for latest details. If you are experiencing a service impact or require further assistance, please contact our support team at https://support.infoblox.com/.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
NIOS-X servers Reporting Degraded State (NA Region)
Source not attested
Last archived state: resolved
View archived record details
Infoblox Portal - North AmericaInfoblox Portal - North AmericaInfoblox Portal - North AmericaInfoblox Portal - North America
investigating
We are investigating an issue with some NIOS-X servers in the NA Region "https://portal.infoblox.com" going to "Degraded" status. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.
If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/.
July 2026
Traffic Reroute – Mumbai Site
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a DNS traffic re-route for the Infoblox Threat Defense Cloud service at our Mumbai site.
Impact: Customers attempting to connect to our Global Anycast IP addresses 52.119.40.100 and 103.80.4.100 may experience traffic being rerouted to the next nearest sites. No service interruption is expected.
Note: The Global Anycast IP addresses 52.119.41.100 and 103.80.6.100 continue to operate normally and are not impacted by this traffic reroute.
Delay in updating DNS resource records (EU Region)
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting Universal DDI in the Europe https://portal.eu.infoblox.com.
Impact: Delays may occur for DNS record changes made in the Infoblox Portal. This includes create, update, and delete operations that may not propagate to NIOS-X servers and NIOS-X as a Service. There is no impact to DNS protocol services at this time.
We are actively working to identify the root cause and implement a resolution. We will continue to provide updates as more informa...
Infoblox Portal Access Issues EU Region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an intermittent issue affecting access to the Infoblox Portal and API in the EU region (portal.eu.infoblox.com). Some customers may experience difficulties accessing both the portal and API. Our team is actively working to identify the root cause and restore normal access as quickly as possible.
June 2026
Issue with Universal Asset Insights Discovery
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting the On-Prem and Cloud Discovery Sync jobs.
Impact: Delay in populating newly discovered objects in the Infoblox Portal (North America: https://portal.infoblox.com).
All other services remain fully operational, and there is no impact to protocol services.
We will continue to provide updates as we progress with the investigation and work toward a resolution.
NIOS-X servers Reporting Degraded State
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented in both NA Region "https://portal.infoblox.com" and EU Region "https://portal.eu.infoblox.com" and we are monitoring the results.
investigating
Some customers may encounter service disruptions on their NIOS and NIOS-X servers due to this issue. Our engineering teams are diligently investigating the root cause and working to restore full functionality as quickly as possible.
investigating
We are investigating an issue with some NIOS-X servers in the NA Region "https://portal.infoblox.com" going to "Degraded" status. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/.
Issue with Asset Discovery Sync job
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting the Asset Discovery Sync job, which is causing delays in populating newly discovered objects in the Infoblox Portal (North America): https://portal.infoblox.com.
All other services remain fully operational, and there is no impact to protocol services.
We will continue to provide updates as we progress with the investigation and work toward a resolution.
May 2026
Issues with NIOS‑X Server Metrics API
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the NIOS‑X server Metrics API. Customers may observe delayed or stale metric data being returned through Metrics API calls. We are actively working to mitigate the issue.
We will provide further updates as the investigation and resolution progress.
Infoblox Portal Access Issues EU Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The Infoblox Portal (csp.eu.infoblox.com) is operating normally, and the issue appears to be related to external network connectivity outside the Infoblox infrastructure. We are continuing to investigate and monitor the situation closely.
investigating
We are investigating an intermittent issue affecting access to the Infoblox Portal in the EU region (portal.eu.infoblox.com) Some customers may experience difficulties accessing the portal. Our team is actively working to identify the root cause and restore normal access as quickly as possible.
April 2026
Traffic Reroute – Singapore
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a partial traffic rerouting issue in Singapore. We apologize for any inconvenience this may cause and assure you that our team is actively working to resolve it as quickly as possible.
Impact: Customers attempting to connect to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience traffic being rerouted to the nearest locations. Please note that no service interruption is expected.
If you are experiencing a service impact or require further assis...
