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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Increase load on our DB causing service degradation
Source not attested
Last archived state: resolved
View archived record details
investigating
Team is investigating the cause expect slow downs on services.
Degraded Service
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
resolved
We identified the source of the performance errors and resolved them. Services are back to normal.
identified
Several services across HeyGen + LiveAvatar are degraded.
Elevated video translate latency and failure
Source not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
investigating
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
July 2026
Slow down/Limited Capabilities
Source not attested
Last archived state: resolved
View archived record details
investigating
A spike is slowing down multiple services. We are investigating the issue and expect slow performance until it is fixed.
Temporary Outages
minorSource not attested
Last archived state: resolved
View archived record details
identified
Flaky sessions. Investigating and mitigating
Service Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
investigating
Services are experiencing outages. Triaging in process.
monitoring
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
investigating
Services are experiencing outages. Investigating the root cause.
June 2026
GPU Vendor Issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance.
Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Issue has been resolved. Services have recovered, and we are monitoring for continued stability.
investigating
We have identified an issue resulting in degraded performance for the web application and API service.
