HeyGen Outage History
Uptime record, past incidents, and downtime history for HeyGen.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 93.3% | 15 | 1 |
| July 2026 | 90.3% | 31 | 3 |
| June 2026 | 93.3% | 30 | 2 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Elevated video translate latency and failure
Started: Aug 13, 5:36 AM
monitoring
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
Aug 13, 9:51 AM
investigating
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
Aug 13, 5:36 AM
July 2026
Slow down/Limited Capabilities
Started: Jul 30, 5:35 PM
investigating
A spike is slowing down multiple services. We are investigating the issue and expect slow performance until it is fixed.
Jul 30, 5:35 PM
Temporary Outages
Started: Jul 24, 1:31 AM
identified
Flaky sessions. Investigating and mitigating
Jul 24, 1:31 AM
Service Outage
Started: Jul 1, 7:54 PM
investigating
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
Jul 1, 9:12 PM
investigating
Services are experiencing outages. Triaging in process.
Jul 1, 9:01 PM
monitoring
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
Jul 1, 8:02 PM
investigating
Services are experiencing outages. Investigating the root cause.
Jul 1, 7:54 PM
June 2026
GPU Vendor Issue
Started: Jun 30, 7:28 PM
identified
Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance.
Jun 30, 7:28 PM
Degraded Performance
Started: Jun 22, 8:01 PM
monitoring
Issue has been resolved. Services have recovered, and we are monitoring for continued stability.
Jun 22, 8:38 PM
investigating
We have identified an issue resulting in degraded performance for the web application and API service.
Jun 22, 8:01 PM
May 2026
Elevated Error Rates across APP and API
Started: May 19, 10:59 PM
identified
May 19, 10:59 PM
April 2026
Elevated Errors for APIs
Started: Apr 25, 8:05 PM
monitoring
Apr 25, 8:05 PM
App not operational
Started: Apr 14, 6:13 PM
monitoring
Apr 14, 7:01 PM
investigating
Apr 14, 6:13 PM
Slow video creation
Started: Apr 13, 3:48 PM
monitoring
Apr 13, 7:34 PM
investigating
Apr 13, 5:03 PM
investigating
Apr 13, 3:48 PM
Database issues
Started: Apr 1, 6:24 PM
identified
Apr 1, 6:30 PM
identified
Apr 1, 6:24 PM