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Hex Outage History

Uptime record, past incidents, and downtime history for Hex.

Checking current status...
72.5% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 68% 25 8
April 2026 50% 30 15
March 2026 96.8% 31 1
February 2026 80% 5 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Projects not loading
major

Started: May 11, 9:23 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 11, 9:28 PM
identified
The issue has been identified and a fix is being implemented.
May 11, 9:25 PM
investigating
We are currently investigating this issue.
May 11, 9:23 PM
Some users may have trouble acquiring a new kernel
minor

Started: May 7, 10:25 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 7, 11:24 PM
investigating
We are currently investigating this issue.
May 7, 10:25 PM
April 2026
Screenshots not attaching to scheduled notifications
minor

Started: Apr 30, 2:06 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 2:17 PM
investigating
We are currently investigating this issue.
Apr 30, 2:06 PM
HTML not rendering on notebooks and apps for some users
minor

Started: Apr 16, 1:47 PM

monitoring
We have been working with VPN and firewall providers to fully resolve this issue for all Hex users. While most users are no longer experiencing issues, please reach out to support@hex.tech with detail on your VPN and/or firewall provider if you believe you may still be impacted. We anticipate all impacts will be fully resolved within the next week.
Apr 23, 8:21 PM
monitoring
As noted yesterday, we have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are continuing to monitor results. Depending on your VPN and/or firewall provider, issues with HTML outputs may be fully resolved for your organization, but you may need need to restart your browser. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail...
Apr 17, 9:25 PM
monitoring
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are monitoring results. We expect some users will now be able to use their VPN and/or firewall with no impact to any Hex projects, but you may need need to restart your browser before accessing the impacted projects. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail on...
Apr 16, 5:07 PM
identified
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We are working on a resolution with these providers. In the meantime, we recommend users disconnect from their VPN and/or disable firewalls when accessing Hex if possible.
Apr 16, 3:19 PM
investigating
We are currently investigating this issue.
Apr 16, 1:47 PM
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