Looking for an update now? Check the current status, or follow Health Gorilla Services for future changes.
100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Commonwell Network Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Service Advisory - 8/5/2026 - Production - Services Disrupted
1:30 PM ET Update:
The infrastructure outage remains active and continues to impact multiple customers of our hosting service provider, and is not isolated to CommonWell/ELLKAY. The provider has not yet confirmed a timeline for full service restoration.
To expedite recovery, our Engineering and DevOps teams have initiated disaster recovery procedures and are actively working to bring our disaster recovery environment online. This ...
June 2026
UI - Intermitten network issue when trying to open results, orders, documents in UI.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
504 Gateway Timeout errors and elevated API response times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update: Changes were implemented last night related to the previously identified issues and performance over the past several hours has shown improvement.
We will continue to closely monitor system performance, particularly during morning scale-up and evening scale-down periods, to ensure stability.
investigating
Our engineering team has been actively investigating the intermittent 504 Gateway Timeout errors and elevated API response times observed over the past several days. We have identified contributing factors related to how our platform scales capacity during periods of elevated request volume, and we are rolling out staged infrastructure improvements — including load balancer and auto-scaling adjustments — to reduce the likelihood of recurrence during peak load. Service remains operational,...
