Guidewire Outage History
Daily status observations, past incidents, and reported issue history for Guidewire.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 44% | 25 | 14 |
| July 2026 | 25.8% | 31 | 23 |
| June 2026 | 46.7% | 30 | 16 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
TeamCity Build Service Interruption in Non-Production for Integration Gateway Apps Impacting Multiple Customers Across All Regions
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem.
We have confirmed that upstream rate-limiting has now completely subsided and rate-limiting errors are not happening when building IG apps in TeamCity. If customers continue to experience issues please raise a community case.
monitoring
Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We are still working on providing this permanent fix and we will provide an update within the next 24 hours.
We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213 (https://community.guidewi...
monitoring
Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We remain on track to deliver this fix within 24 hours of the incident start, with targeted completion by 9:00 AM PDT on July 29, 2026.
We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213...
monitoring
Detailed steps for connecting to the mirrored Maven URL are available at 000047213 (https://community.guidewire.com/s/article/Temporary-solutions-for-the-customers-to-connect-to-mirrored-Maven-Central-repo). Customers should update the relevant files and rerun their builds. Guidewire teams are actively working on a permanent solution and will provide an update as soon as it is available (approximately 07/28/2026 10 PM PDT ).
identified
Guidewire Support is still finalizing the step-by-step instructions for connecting to the Maven mirrored URL and will share an update shortly. In the meantime, we continue to advise customers to be mindful of retries, as repeated attempts may have adverse effects.
identified
Guidewire Support has identified the root cause of this incident (rate limiting on the Maven URL) and is actively working on a permanent solution. In parallel, we are preparing a temporary solution that will allow customers to use a mirrored Maven Central repository, and we will share step-by-step instructions for using the mirrored URL shortly. Guidewire's permanent fix may take up to 24 hours to implement. In the meantime, we advise customers to be mindful of retries, as repeated attempts m...
identified
Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.
identified
Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.
identified
Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. We will post regular updates on our progress.
investigating
Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions
Started:
monitoring
If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps.
Jacoco can be disabled using a PATCH http request to the cicd manager service.
- Using postman, the following request can be made:
- URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config
- Request type: PATCH
- Auth: Bearer Token
- content-type: application/json-patch+json
Body:
[
{...
identified
Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.
investigating
Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.
GWCP Deployment Service Interruption Affecting Multiple Customers in NPE and PREPROD for AMER Regions
Started:
monitoring
Guidewire Support observed intermittent issues with the deployment service. We recommend to redeploy the failed deployments. Please open a Community case if you are still experiencing any issues with Insurance Suite deployments.
investigating
We’re continuing to investigate the issue. All necessary teams are engaged to restore service as quickly as possible, and we will share regular updates on our progress
investigating
We are continuing to investigate this issue and request that customers temporarily pause any new deployments in NPE and PreProd until further notice from Guidewire. All necessary resources have been engaged to restore the service as quickly as possible, and we will provide regular updates on our progress.
investigating
Guidewire Support is investigating an issue with Insurance Suite(IS) deployments affecting customers in AMER regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
June 2026
INow (Classic & GWCP Customers) – Issues With Forgot Password And Email Support Affecting Multiple Customers In AMER
Started:
monitoring
Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.
monitoring
Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.
monitoring
Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.
identified
Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
identified
Guidewire teams are actively working to restore the service. We will post regular updates on our progress.
identified
Guidewire Support has identified the cause of this incident impacting the Forgot Password and Email Support features in INow, and is actively working to restore service. We will post regular updates on our progress.
investigating
We are actively investigating a potential issue with the Forgot Password and Email Support features affecting our INOW users in AMER. Thank you for your continued patience. We will provide another update as soon as new information is available.
investigating
Guidewire Support is aware of an issue with the Forgot Password and Email Support features currently impacting multiple INow customers in the AMER region. All necessary teams are actively working to restore these services as quickly as possible, and we will provide regular updates on our progress.
May 2026
AWS Service Interruptions
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Guidewire Support is aware of AWS service interruptions in the us-east-1, impacting some Guidewire Cloud customers. Guidewire has detected service interruptions among our customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.
CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regions
Started:
monitoring
The fix has been implemented. Services are restored and we are currently actively monitoring the situation. Customers affected during the nightly batch job will have a successful daily load in the next nightly batch job.
identified
We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
investigating
We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
identified
The potential cause of the issue has been identified and fixes are being implemented in order to restore the affected services.
investigating
Guidewire Support is aware of an issue with CDA that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Okta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and Production
Started:
monitoring
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
identified
Guidewire Support has identified the cause of this incident impacting the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production, and are actively working to restore service. We will post regular updates on our progress.
investigating
We have identified an issue in the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production. The impact is limited to a subset of users whose accounts are federated through specific customer or partner Identity Providers and who may use the same email address to access multiple Guidewire Cloud Tenants.
April 2026
Deployment Failures Observed for Non-Production Environments across all regions.
Started:
monitoring
The fix has been implemented across the regions and we are monitoring the results.
identified
The fix is being implemented region-wise and the services are coming up gradually.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.
investigating
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
investigating
Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.
March 2026
Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region
Started:
monitoring
A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.
identified
Issue resolved for customers in Circinus.
identified
Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.
investigating
We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.
investigating
Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.