Guidewire Outage History
Uptime record, past incidents, and downtime history for Guidewire.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 40% | 25 | 15 |
| April 2026 | 30% | 30 | 21 |
| March 2026 | 32.3% | 31 | 21 |
| February 2026 | 80% | 5 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
AWS Service Interruptions
Started: May 8, 10:42 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 8, 11:23 AM
investigating
We are continuing to investigate this issue.
May 8, 10:56 AM
investigating
Guidewire Support is aware of AWS service interruptions in the us-east-1, impacting some Guidewire Cloud customers. Guidewire has detected service interruptions among our customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.
May 8, 10:42 AM
CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regions
Started: May 8, 9:45 AM
monitoring
The fix has been implemented. Services are restored and we are currently actively monitoring the situation. Customers affected during the nightly batch job will have a successful daily load in the next nightly batch job.
May 8, 10:31 AM
identified
We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
May 8, 10:22 AM
investigating
We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
May 8, 10:17 AM
identified
The potential cause of the issue has been identified and fixes are being implemented in order to restore the affected services.
May 8, 9:48 AM
investigating
Guidewire Support is aware of an issue with CDA that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
May 8, 9:45 AM
Okta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and Production
Started: May 5, 7:05 AM
monitoring
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
May 5, 7:42 AM
identified
Guidewire Support has identified the cause of this incident impacting the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production, and are actively working to restore service. We will post regular updates on our progress.
May 5, 7:09 AM
investigating
We have identified an issue in the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production. The impact is limited to a subset of users whose accounts are federated through specific customer or partner Identity Providers and who may use the same email address to access multiple Guidewire Cloud Tenants.
May 5, 7:05 AM
April 2026
Deployment Failures Observed for Non-Production Environments across all regions.
Started: Apr 2, 10:08 AM
monitoring
The fix has been implemented across the regions and we are monitoring the results.
Apr 2, 2:19 PM
identified
The fix is being implemented region-wise and the services are coming up gradually.
Apr 2, 2:13 PM
identified
The issue has been identified and a fix is being implemented.
Apr 2, 12:32 PM
investigating
We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.
Apr 2, 11:49 AM
investigating
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Apr 2, 11:01 AM
investigating
Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.
Apr 2, 10:08 AM
March 2026
Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region
Started: Mar 30, 11:08 AM
monitoring
A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.
Mar 30, 12:45 PM
identified
Issue resolved for customers in Circinus.
Mar 30, 12:40 PM
identified
Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.
Mar 30, 12:26 PM
investigating
We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.
Mar 30, 11:47 AM
investigating
Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Mar 30, 11:08 AM