Gong Outage History
Daily status observations, past incidents, and reported issue history for Gong.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 96% | 25 | 1 |
| July 2026 | 74.2% | 31 | 8 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
MCP connection issues affecting Gong AI tools
Started:
identified
We have identified the issue affecting Gong's MCP integration.
Customers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests.
We are currently working on deploying a fix and will provide another update as soon as more information becomes available.
investigating
We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).
July 2026
Gong Application Sign-in Issues
Started:
identified
We have identified the issue affecting the Gong app.
A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
We are currently working on a fix.
We will provide another update as soon as more information becomes available
investigating
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
investigating
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
Call processing delays
Started:
monitoring
We have implemented a fix and are currently monitoring system performance.
identified
We have identified the issue affecting call processing.
Users in the US may experience delays in call processing.
Fix have been deployed.
Next update in 30 minutes.
Gong extension issue
Started:
identified
We have identified the issue affecting the Gong extension (specifically version 1.0.76).
A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load.
We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.
identified
We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.
Gong Platform Issues
Started:
investigating
We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.
Service Alert: Gong Platform Issues
Started:
investigating
We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.
Team insights page is failing to load
Started:
investigating
We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.
June 2026
Delays in Exporting Activities to CRM
Started:
monitoring
We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.
Some customers may still experience delays while the backlog is being processed.
Delayed activities will be automatically exported to your CRM, and no action is required on your part.
Data syncing from your CRM into Gong is not affected.
We’ll share another update as more information becomes available.
monitoring
We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.
Some customers may still experience delays while the backlog is being processed.
Delayed activities will be automatically exported to your CRM, and no action is required on your part.
Data syncing from your CRM into Gong is not affected.
We’ll share another update as more information becomes available.
identified
We have identified the issue causing the CRM synchronization delays.
A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization.
We are currently actively working to resolve the issue.
Next update as soon as more information becomes available.
investigating
We are continuing to investigate an issue causing delayed event synchronization to the CRM.
A subset of users in the US-hosted environment may experience delays with CRM synchronization.
Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.
investigating
We are currently investigating an issue causing delayed event synchronization to the CRM.
This is a limited-scope incident, and our engineering team is actively working to identify the root cause.
We will provide another update as soon as more information becomes available.
Web app - Limited scope incident
Started:
identified
We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment.
Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.
Call page - Service disruption
Started:
monitoring
We have implemented a fix and are currently monitoring system performance.
investigating
We are currently investigating an issue affecting the Call page.
Users in the US-hosted environment may experience issues where they are unable to play recorded meetings.
Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.
We are currently experiencing performance degradation on google services
Started:
investigating
**Investigating:**
Our Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions.
We are investigating the root cause
Consent App: Google Add-in Meeting Link Generation Issue
Started:
monitoring
A fix has been implemented, and we are seeing signs of recovery, please refresh your browser.
Users should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.
investigating
We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application.
Our team is actively working to identify the root cause and restore functionality as quickly as possible.
Admin - Limited scope incident
Started:
monitoring
We're still working on a fix. Some pages within the admin center may not be accessible.
resolved
The issue affecting the Admin center has been resolved.
Administrators are now able to successfully navigate to the admin center without encountering URL or routing errors.
identified
We have identified the issue affecting the Admin center.
Administrators may experience technical errors or incorrect routing when clicking the button to access the admin center.
We are currently deploying a fix to resolve this behavior.
Next update in 40 minutes.
Webex Calls May Not Be Recorded
Started:
monitoring
Google Meet Calls May Not Be Recorded
Started:
monitoring
monitoring
investigating
May 2026
Forecast - Service disruption
Started:
investigating
Telephony ingestion delays
Started:
monitoring
investigating
investigating
Revenue - Display issues
Started:
identified
investigating
Mobile app - Limited functionality
Started:
monitoring
investigating
Gong Service Disruption
Started:
monitoring
investigating
April 2026
AI Q&A - Service disruption
Started:
identified
identified
identified
Forecast and Engage - Performance issue
Started:
monitoring
identified
investigating
Web app - Degraded performance
Started:
monitoring
investigating
investigating
Issues Accessing the Gong Platform
Started:
monitoring
investigating
March 2026
Call Recording Issues for Multiple Providers
Started:
monitoring
investigating
investigating