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Building verified history20 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
ServiceNow Integration Experiencing an Outage
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
DSM SaaS AMER | The key provenance attestation functionality is degraded.
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
June 2026
DSM SaaS | EU Region | Paris Datacenter Incident
Source not attested
Last archived state: resolved
View archived record details
investigating
At this time, no service outage is expected. Traffic has been redirected to alternate EU SaaS datacenters, which continue to operate normally with available redundancy. However, customers whose traffic was previously served from the Paris datacenter may experience slightly increased latency due to traffic being routed through alternate locations.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
May 2026
DSM SaaS AMER | Increased Latency and Pod Restarts in Ashburn Datacenter
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue impacting services in our Ashburn datacenter. Customers may experience increased latency.
Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide further updates as more information becomes available.
April 2026
DSM Saas | EU region | timeouts issue in the Frankfurt region | Monitoring
Source not attested
Last archived state: resolved
View archived record details
monitoring
Following the incident on April 24, 2026 (12:58–13:08 UTC), services in the Frankfurt region have remained stable, and no further issues have been observed.
We believe we have identified the root cause and are in the process of validating it through testing. The team is also working on corrective actions to prevent recurrence.
We will provide a detailed root cause analysis once our investigation is complete.
monitoring
We are continuing to monitor for any further issues.
monitoring
Between 12:58 UTC and 13:08 UTC on April 24, 2026, we observed elevated error rates and pod restarts in our Frankfurt region.
All affected pods have since recovered and are currently running normally. Investigation into the root cause is ongoing.
