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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Elevated Authentication Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're monitoring the environment to ensure stability. Error rates are subsiding and login behavior has returned to normal at this time.
investigating
We're investigating an issue causing elevated authentication errors. Users may experience problems logging in to the FluentCloud Portal or accessing services within it. Calling remains unaffected.
All relevant teams are engaged and actively working toward resolution.
May 2026
Email Delivery Failure: Emails with Attachments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting email notifications with attachments has been resolved. Email delivery has been fully restored, and we are confirming successful delivery for messages both with and without attachments.
Our team will continue to monitor closely to ensure delivery remains stable. We sincerely appreciate your patience throughout this incident. If you have any questions or are still experiencing issues, please reach out to our customer support team.
identified
We have identified the root cause of the email attachment delivery issue and are working on a resolution as quickly as possible. Our team remains actively engaged with our email delivery partner to implement the fix.
In the meantime, fax and voicemail attachments can still be retrieved directly through our portal at my.fluentcloud.com.
We appreciate your patience and will continue to post updates here as we make progress.
investigating
We are continuing to investigate an issue where a subset of customers are not receiving email notifications when the original message includes an attachment. Our team remains actively engaged with our email delivery partner to identify the root cause.
As an interim measure, attachments have been temporarily removed from affected notifications to ensure delivery. Attachments will be restored as soon as the issue is fully resolved.
We appreciate your patience and will continue to post updates...
investigating
We are investigating an issue where a subset of customers is not receiving email notifications for messages containing attachments. Emails without attachments are being delivered normally. Our team is engaged with our email delivery partner to resolve this, and we will share updates as more information becomes available.
