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22.7%of 75 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
39.3%
28
17
September 2026
6.9%
29
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Flexera One - IT Asset Management - NAM - Menu items not loading
Technical teams are currently observing stable service behavior and a significant reduction in the errors associated with this incident. Affected application functions are operating normally based on current telemetry and monitoring data.
While service stability has improved, technical teams continue to monitor the environment closely to confirm that the issue does not recur. Investigation into the underlying cause remains ongoing.
We will continue monitoring and provide further updates as additional information becomes available.
investigating
Technical teams have made progress narrowing the scope of the issue and are focusing on the application components involved in loading user access and navigation information. Current findings indicate that some requests within this process are not completing as expected, resulting in menu items failing to load for affected users.
Work remains ongoing to determine the underlying cause and validate the appropriate remediation. Additional updates will be provided as more information becomes available.
investigating
Technical teams continue to investigate the issue affecting Flexera One IT Asset Management in the NAM Production environment.
Current efforts are focused on identifying where the failures are occurring within the affected workflow. Teams are reviewing application behavior, validation processes, service interactions, platform telemetry, and any recent changes or environmental conditions that may be contributing to the issue.
The investigation remains ongoing, and further updates will be provided as additional information becomes available.
investigating
Incident Description: We are investigating an issue affecting a subset of customers using Flexera One IT Asset Management (ITAM) in the NAM region. Affected customers may experience issues with navigation, including menu items not being visible in the ITAM interface, resulting in limited access to some functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Flexera One- IT Asset management - NAM - Inventory processing failures
Our technical teams continue to observe successful inventory file processing and stable service operation following the recovery actions. Validation through monitoring confirms that affected inventory files are processing successfully.
Backlog recovery is currently in progress, with inventory processing queues continuing to decrease as files are processed. Technical teams are actively monitoring recovery progress and overall service health while the remaining backlog is cleared.
We will continue to provide updates as recovery progresses.
monitoring
Our team performed targeted pod restarts, following which inventory file processing resumed successfully for all affected customers. Successful processing has been validated through logs and monitoring graphs. We will continue to closely monitor the services to ensure continued stability and provide further updates as additional information becomes available.
investigating
Further investigation indicates that the issue appears to be associated with the service responsible for transferring inventory data to ITAM.
Our technical teams are continuing to investigate the issue and are working to identify the underlying cause and determine the appropriate remediation. We will continue to provide further updates as more information becomes available.
investigating
Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region, impacting a subset of customers. As a result, some inventory uploads are not being processed successfully, causing inventory data displayed in Flexera One ITAM to be delayed and not reflect the most recently uploaded inventory.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and implement a fix. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.
IT Visibility EUIT Asset Management - EU Login Page
monitoring
The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.
investigating
Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.
Flexera One- IT Asset Management - NAM - Service unavailable
IT Asset Management - US Beacon CommunicationIT Asset Management - US Inventory UploadIT Asset Management - US Login PageIT Asset Management - US Batch Processing SystemIT Asset Management - US Business Reporting
monitoring
The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.
monitoring
The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.
investigating
Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.
Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.
investigating
Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.
Priority: P1
Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.
Snow Atlas- APAC - Data Ingestion and Processing delays
The remediation actions have resolved the processing delays and stale data issues. Some residual issues remain and are currently under investigation by our technical teams. The teams are monitoring the services and will continue collecting and reviewing logs over the next 24 hours to support the investigation.
We will continue to monitor the services closely and provide further updates as more information becomes available.
investigating
Our teams have performed targeted service restarts, which have improved the processing delays. Monitoring indicates that inventory data is now being updated successfully. The remaining errors are still under investigation, and our teams are working to identify the underlying cause and implement a permanent fix.
investigating
Incident Description: We are currently investigating an issue affecting a subset of our customers using Snow Atlas in the Australia region. The affected customers may experience delays in seeing the latest computer information and data ingestion may also be impacted.
Priority: P2
Restoration Activity: An earlier DNS-related issue was identified and has been resolved. However, additional errors are now being observed. Our technical teams are actively investigating these errors to determine the underlying cause and restore normal processing. We will continue to assess the impact and provide further updates as additional information becomes available.
Flexera One - IT Asset Management - EU & APAC - Inventory Processing Delays
IT Asset Management - EU Inventory UploadIT Asset Management - APAC Inventory Upload
monitoring
Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.
Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.
Further updates will be provided as progress continues.
monitoring
Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.
monitoring
Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.
Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.
Further updates will be provided as progress continues.
monitoring
Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.
Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.
monitoring
Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.
Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.
monitoring
Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.
We will continue to monitor backlog reduction and provide further updates as recovery progresses.
identified
Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.
Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.
Recovery activities remain in progress, and further updates will be provided as backlog processing continues.
identified
Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.
We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.
Our service provider has declared the underlying incident resolved following successful mitigation and extended validation.
Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues.
This incident is now considered resolved.
monitoring
Our service provider reports that service telemetry has remained healthy following deployment of the mitigation. Community remains accessible at this time, and no confirmed ongoing impact has been identified.
We will continue monitoring the environment to ensure ongoing stability while final validation activities are completed. We will provide a further update as additional information becomes available.
identified
The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.
identified
Incident Description: We are currently experiencing an issue affecting the Flexera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Flexera Community portal or may experience intermittent and unreliable behaviour.
Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to support@flexera.com during this period may not be received or processed until the underlying outage has been resolved.
This third party service provider outage also impacts the proactive monitoring ability for Spot support teams to detect any customer environment issues along with a chatbot widget inside the Spot console as well.
Priority: P3
Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.
The issue affecting the EU environment has been resolved, and access to the user interface has been fully restored.
While the service is now operating normally, it may take some time for the backlog of queued work that accumulated during the outage to be processed. Our teams are actively monitoring the recovery to ensure the backlog is cleared and services continue to perform as expected.
We will continue to monitor the environment closely and confirm once processing has fully returned to normal levels.
investigating
Incident Description: We are currently investigating an issue affecting the Policies and Automation services in the EU Production environment. Customers in the EU may experience failures when using Policies and may be unable to view their policies through the user interface. The impact is limited to the EU region.
Priority: P2
Restoration Activity: Our technical teams have been engaged and are actively investigating an issue encountered during an infrastructure upgrade to identify the underlying cause and restore normal service as quickly as possible. Further updates will be provided as the investigation progresses.
IT Visibility USCloud License Management - USIT Asset Management - US Login PageCloud Cost Optimization - US
investigating
Incident Description: We are currently investigating an issue affecting access to Flexera One services in the NAM region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.
Priority: P1
Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
Flexera One - IT Asset Management - APAC & EU - Inventory .ZIP File Processing Delays
IT Asset Management - EU Inventory UploadIT Asset Management - APAC Inventory Upload
identified
Technical teams have implemented an updated remediation in the affected production environments and are currently reviewing the outcome of the deployment.
We are working to confirm whether inventory processing has returned to normal operation for affected customers and whether the issue has been fully resolved.
Further updates will be provided once validation activities have been completed.
identified
Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue.
To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour.
We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.
monitoring
The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
identified
Our teams have successfully completed testing and validation of the hotfix designed to address the identified issue. The hotfix is now ready to be deployed to the production environment. Our technical teams are currently working to implement the fix in the production environment.
Following deployment, we will continue to closely monitor the service to ensure stability and expected performance. We will provide additional updates as progress is made.
identified
Our teams have completed the hotfix development and successfully merged the changes . We are currently coordinating the deployment activities required to implement the fix in the production environment. Our teams are actively working to move the fix through the next stage as quickly as possible.
We will provide another update when additional progress has been made.
identified
Our teams continue to make progress toward implementing a permanent resolution. During the validation process, additional issues were identified that required further review and remediation before the fix could be safely deployed.
Current investigations indicate that these validation findings do not appear to be related to the planned fix itself. The hotfix has since been rebuilt, and our teams are continuing validation and additional testing to ensure the solution can be deployed safely and effectively.
We will provide a further update as validation progresses .
identified
Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.
We will continue to provide updates as significant progress is made and additional information becomes available.
identified
Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.
We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.
identified
Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.
We will continue to provide updates as progress is made and additional information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Flexera One – IT Visibility – EU – Errors Affecting Evidence UI and Export Functions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical teams have completed mitigation steps, and current indicators point to recovery of affected services in the EU region. Some customers may continue to experience temporary impact for a limited period while network updates complete in their environment.
If the issue persists, restarting the affected machine may help. We are continuing to monitor restoration closely.
identified
Our technical teams have completed mitigation and moved traffic to the restored service path. Early indications show the issue has been resolved, though some customers may continue to experience temporary impact while network updates propagate. We are continuing to validate recovery and will provide a further update once full restoration has been confirmed.
identified
Our technical teams have identified a recent change as a likely contributor to the issue and are actively working to restore affected functionality in the EU region. As part of mitigation, teams are preparing an alternate recovery path while continuing efforts to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Visibility in the EU region. Customers may experience errors when accessing the Evidence UI and may also encounter failures with ZIP exports and Query exports.
Priority:
P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible.
